Healthcare Patient Liaison
2 weeks ago
About Amaze Health
In the complex landscape of U.S. healthcare, Amaze Health stands out as a beacon of support, dedicated to equipping our patients with the essential tools, resources, and medical assistance they need to navigate their healthcare journey effectively. We believe in partnering with our patients, ensuring they are empowered to take control of their health.
Role Overview
We are seeking a motivated, personable, and quick-learning individual to enhance the experience of our members consistently.
Key Responsibilities
- Serve as the primary contact for effective claims follow-up, patient inquiries, and resolution of denials.
- Provide updates regarding any benefit investigations related to members' financial responsibilities, including co-pays and co-insurance.
- Act as a patient advocate, facilitating communication between patients, insurance providers, and medical offices.
- Embrace the challenge of persistently working with insurance claims while advocating for patient needs.
- Demonstrate a comprehensive understanding of claims requirements and perform necessary billing activities, including evaluation and correction of billing edits, claim transmission, and handling rejections.
- Manage insurance and patient correspondence, maintaining accurate records of communications within the EMR system.
- Utilize resourcefulness and emotional intelligence to identify challenges and collaborate with others to explore potential solutions.
- Ensure access to a remote workspace equipped with high-speed internet and privacy.
- A minimum of 3 years of experience in financial counseling, patient financial services, or insurance follow-up within a healthcare or health insurance setting, focusing on the revenue cycle process.
- At least 2 years of experience in patient communication, researching, and documenting insurance information.
- Experience in billing and coding is required; a medical billing certificate is preferred.
- Exceptional communication and customer service skills, with a strong emphasis on assisting patients in a healthcare context.
- Bilingual proficiency in Spanish and English is preferred.
- A high school diploma or equivalent is required; an associate degree is preferred.
The position offers a competitive pay range of $25/hr to $30/hr, commensurate with experience.
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