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Healthcare Patient Advocate

2 months ago

Dallas, Texas, United States Amaze Health Full time
Overview:

Healthcare in the U.S. is a complex landscape that can often be overwhelming. At Amaze Health, we are committed to equipping our patients with the necessary tools, resources, and medical support to empower them in managing their healthcare effectively.

Role Summary:

As a Patient Advocate, your primary responsibility will be to facilitate communication. We prioritize ensuring that every member has direct access to a live representative when assistance is needed, eliminating the frustration of navigating phone queues or waiting on hold.

Key Responsibilities:
  • Act as a patient advocate, serving as a liaison between patients, insurance providers, and medical offices.
  • Assist patients in navigating insurance claims and advocate on their behalf.
  • Provide updates regarding benefits investigations related to members' financial responsibilities, including co-pays and co-insurance.
  • Utilize resourcefulness and emotional intelligence to identify challenges and collaborate with team members to explore potential solutions.
  • Maintain a remote workspace equipped with high-speed internet and privacy.
Essential Qualities:

To excel in this role, we seek individuals who are:

  1. Personable: Build rapport and foster relationships with every caller.
  2. Tech-Savvy: Possess a high level of comfort with technology, including proficiency in various Microsoft Office applications.
  3. Self-Confident: Make informed judgments to meet the needs of patients effectively.
  4. Service-Oriented: Demonstrate a passion for delivering exceptional service.
Qualifications:

Applicants should meet the following criteria:

  • Minimum of 3 years of experience in an emergency room, urgent care, or busy primary care environment.
  • At least 2 years of experience in patient communication, research, and documentation of insurance information.
  • Active unrestricted license as a Medical Assistant (MA), EMT, Paramedic (EMT-P), Licensed Practical Nurse (LPN), or Registered Nurse (RN).
  • Excellent communication and customer service skills, particularly in a healthcare setting.
  • Bilingual in Spanish and English is preferred.
  • High school diploma or equivalent is required; an associate degree is preferred.
Compensation:

The position offers a competitive pay range of $25/hr to $45/hr, commensurate with experience and licensure.