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Service Department Director

1 month ago

Johnston, Iowa, United States Lithia Motors Full time
Service Manager Job Description

Acura of Johnston is seeking an experienced Service Manager to lead, grow, and motivate a high-performing service team. The ideal candidate will have a proven track record of leadership, team building, and integrity, with a strong focus on providing a first-class customer experience.

Key Responsibilities:
  • Lead the service department by managing a high-performing team with strong integrity.
  • Drive a profitable operation by optimizing production and service workflows.
  • Build and nurture a loyal customer base through exceptional service.
  • Set and achieve sales, profit, and growth targets while controlling departmental costs.
  • Oversee recruitment, hiring, and training of service personnel.
  • Ensure the team meets or exceeds manufacturer training and performance standards.
  • Proactively seek out new customers and marketing opportunities.
  • Implement a strategic sales and marketing plan for measurable growth in the service department.
Ideal Candidate Profile:
  • Strong communication and customer engagement skills.
  • A deep understanding of the importance of CSI (Customer Satisfaction Index) focus.
  • A commitment to actively participating in the staffing, training, and development of a winning team.
  • The highest ethical standards.
  • A proven ability to lead and drive business results.
Job Requirements:
  • Automotive Dealership Management experience (REQUIRED).
  • Ability to maintain a skilled staff that meets and exceeds training standards outlined by the manufacturer.
  • Proven track record of consistently achieving departmental production goals.
  • Strong focus on customer service, with the ability to actively listen to customer concerns, ask the right questions, and provide the best possible solutions.
  • Commitment to growing the service department through new marketing initiatives and customer acquisition strategies.
  • Acceptable driving record and a valid driver's license in your state of residence.
Benefits:
  • Competitive pay.
  • Medical, Dental, and Vision Plans.
  • Paid Holidays & PTO.
  • Short and Long-Term Disability.
  • Paid Life Insurance.
  • 401(k) Retirement Plan.
  • Employee Stock Purchase Plan.
  • Lithia Learning Center.
  • Vehicle Purchase Discounts.
  • Wellness Programs.