Customer Support Specialist, Westbury
2 weeks ago
Position: Customer Support Specialist
We are seeking a dedicated Customer Support Specialist to become a vital part of our newly established Customer Services Hub. This role is based in our Westbury location.
About You
As a successful candidate, you will:
- Thrive in a dynamic and fast-paced environment.
- Exhibit strong multitasking abilities.
- Possess a courteous and professional telephone demeanor.
- Have prior experience in a comparable position.
- Be eager to learn new systems and processes.
- Demonstrate confidence when communicating with customers and conveying information.
- Show empathy and understanding towards our clients.
- Collaborate effectively with colleagues across various locations.
About the Role
Your responsibilities will include:
- Handling all incoming calls with professionalism.
- Providing timely updates to customers via phone and email.
- Inputting details into our internal systems.
- Coordinating appointments for customers to receive estimates.
- Addressing queries and coordinating with different sites.
- Promoting awareness of MG Cannon benefits to customers (comprehensive training will be provided).
- Building customer confidence by showcasing product and system knowledge.
MG Cannon Limited is a renowned manufacturer-approved accident repair center, operating multiple bodyshops and cosmetic repair centers across various regions. We are committed to our employees and have consistently supported them through challenging times. Our investment in your training and development is paramount, as we strive to help you reach your full potential.
As a member of our Central Hub Team, you will experience a supportive and respectful work environment where your contributions are valued. If you are passionate about delivering exceptional customer service and wish to make a meaningful impact, we encourage you to consider this opportunity.
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