Field Support Specialist

2 weeks ago


Westbury, New York, United States Softworld Inc Full time

Company Overview: Softworld Inc is dedicated to providing exceptional technology solutions and support services. Our team is committed to delivering high-quality service and ensuring customer satisfaction.

Job Title: Field Support Specialist - Level 1 Technician

Job Location: Various Opportunities Available

Role Overview: We are seeking a motivated individual who can effectively manage technical challenges in a dynamic environment. The ideal candidate will demonstrate proficiency in troubleshooting and support, ensuring seamless operations for our clients.

Required Skills:

  • Proficient in handling devices such as desktops, laptops, printers, and interactive displays.
  • Familiarity with operating systems including Windows and ChromeOS.
  • Understanding of networking principles.
  • Key strengths include collaboration, organization, communication, initiative, and adaptability.
  • Possess a professional demeanor and strong interpersonal skills.

Responsibilities:

  • Deliver on-site technical support for desktop systems, both under warranty and out of warranty.
  • Assist in troubleshooting and supporting users across various administrative and instructional systems.
  • Install and configure desktop hardware and software as needed.
  • Conduct desktop imaging and system configuration tasks.
  • Support the troubleshooting of telecommunications and network equipment issues.
  • Maintain, monitor, and manage systems and applications effectively.

Note: This position is not open to third-party or subcontract staffing agencies.

Eligibility: Candidates must be authorized to work in the United States directly for an employer without any sponsorship requirements.



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