Field Support Specialist
2 weeks ago
Company Overview: Softworld Inc is dedicated to providing exceptional technology solutions and support services. Our team is committed to delivering high-quality service and ensuring customer satisfaction.
Job Title: Field Support Specialist - Level 1 Technician
Job Location: Various Opportunities Available
Role Overview: We are seeking a motivated individual who can effectively manage technical challenges in a dynamic environment. The ideal candidate will demonstrate proficiency in troubleshooting and support, ensuring seamless operations for our clients.
Required Skills:
- Proficient in handling devices such as desktops, laptops, printers, and interactive displays.
- Familiarity with operating systems including Windows and ChromeOS.
- Understanding of networking principles.
- Key strengths include collaboration, organization, communication, initiative, and adaptability.
- Possess a professional demeanor and strong interpersonal skills.
Responsibilities:
- Deliver on-site technical support for desktop systems, both under warranty and out of warranty.
- Assist in troubleshooting and supporting users across various administrative and instructional systems.
- Install and configure desktop hardware and software as needed.
- Conduct desktop imaging and system configuration tasks.
- Support the troubleshooting of telecommunications and network equipment issues.
- Maintain, monitor, and manage systems and applications effectively.
Note: This position is not open to third-party or subcontract staffing agencies.
Eligibility: Candidates must be authorized to work in the United States directly for an employer without any sponsorship requirements.
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