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Loaner Vehicle Operations Specialist

2 months ago

Westbury, New York, United States Westbury Jeep Chrysler Dodge Inc Full time
Job Overview

Westbury Jeep Chrysler Dodge Ram is a distinguished member of the VIP Automotive Group of Long Island, recognized for its outstanding leadership and customer-centric culture. We invite you to become part of our team, where you will experience a professional work atmosphere, ongoing training, and the chance to contribute to one of Long Island's most prosperous automotive groups.

At VIP, our mission is to deliver exceptional value and experiences for every customer, setting ourselves apart from the competition. We strive to be the leading provider of automotive sales and services, empowering our team to create memorable customer interactions.

Our employees benefit from a supportive work environment with ample opportunities for professional development through training and internal advancement.

Position: Loaner Vehicle Operations Specialist
Full-Time Role
Schedule:
Monday – Wednesday: 3:30 PM – 12:00 AM
Thursday: OFF
Friday: 3:00 PM – 10:00 PM
Saturday: 8:00 AM – 5:00 PM
Sunday: OFF

Key Responsibilities:

  • Maintain precise registration and inspection records for the loaner vehicle fleet at all times.
  • Ensure the continuous availability of all vehicles designated for loan purposes.
  • Regularly inspect and assess vehicle conditions, performing repairs and maintenance as scheduled.
  • Guarantee that all loaner vehicles are accompanied by an accurate and current loaner contract when issued.
  • Monitor and verify that all non-contracted vehicles are present and ready for loan.
  • Conduct daily reviews of open loaner contracts to ensure agreements do not exceed 25 days.
  • Establish and uphold a reporting and record-keeping system for warranty reimbursements from loaner agreements within the warranty department.
  • Provide weekly updates on aged loaner agreements to management to minimize customer loan duration and maximize warranty reimbursements per vehicle each month.
  • Assist with the drop-off and pick-up of loaner vehicles for guests when necessary.
  • Implement and maintain a daily process with valets to ensure loaner vehicles are thoroughly cleaned and sanitized before each loan and immediately upon return, ready for the next guest.
  • Provide backup and support to the team in completing daily loaner agreements and processing.
  • Manage tickets and toll collections on all loaner vehicles, ensuring all tolls and tickets are collected and followed up on until resolved.
  • Maintain accurate fleet records in the TSD system, including monthly reviews and comparisons of the on/off fleet log with TSD listed vehicles.
  • Exhibit a positive attitude, meticulous attention to detail, and a proactive approach essential for success in this role.
  • Thrive in a fast-paced work environment.
  • Possess strong interpersonal, written, and verbal communication skills.
  • Demonstrate a strong work ethic and effective time management abilities.
  • Exhibit proficiency in active listening and the ability to ask insightful questions to understand and address client concerns.
  • Maintain a friendly demeanor and the ability to build rapport with customers over the phone.
  • Enjoy collaborative teamwork and self-motivation.

Qualifications:

To excel in this position, candidates must satisfactorily perform each essential duty. The requirements above represent the necessary knowledge, skills, and abilities. Reasonable accommodations may be provided for individuals with disabilities.

Job Type:
Full-time

Compensation:
$20.00 per hour

Benefits Include:

  • Medical and Dental Insurance
  • 401(k) Retirement Plan
  • Employee Discounts on Vehicle Purchases, Parts, and Service
  • Paid Time Off
  • Supplemental Benefit Plans (Short-Term Disability, Long-Term Disability, Supplemental Life Insurance)
  • Comprehensive Employee Recognition Programs
  • Opportunities for Career Advancement
  • Professional Development Assistance
  • Retirement Plan

Work Schedule:
Monday to Saturday