Front Desk Supervisor

2 days ago


Grand Canyon, Arizona, United States Delaware North Full time
The Opportunity

Delaware North is seeking a Front Desk Supervisor to lead our team at Yavapai Hotel in Grand Canyon, Arizona. As a key member of our hospitality team, you will be responsible for supervising front desk operations and providing exceptional service to our guests.

This is an exciting opportunity to grow your career with a leading hospitality company and make connections with team members and guests from all over the world.

Responsibilities
  • Train and supervise front desk team members to ensure adherence to quality standards, deadlines, and proper procedures.
  • Provide guidance on handling difficult problems or resolving escalated guest complaints.
  • Implement policies, procedures, and service standards in conjunction with management.
  • Prepare and issue work schedules, deadlines, and duty assignments for office or administrative team members.
  • Coordinate with housekeeping department.
Qualifications
  • At least 2 years' experience in front desk with property management systems preferred.
  • Prior supervisory experience preferred.
  • Should be computer literate in MS Office programs.
  • Must be fluent in English language both spoken and written.
  • Excellent interpersonal communication skills in person and by phone.
  • Must be able to multitask and function in a professional manner while under pressure.
Physical Requirements
  • Stand and walk for entire shift, twist, crouch, bend at the waist repeatedly.
  • Some stair climbing, will push and pull cart.
  • Ability to lift and carry a maximum of 25 pounds on occasion.
  • Visual and manual dexterity to operate computer and grasp items.
Benefits

Delaware North offers a comprehensive benefits package, including health, dental, and vision insurance, 401k with company match, paid vacation days and holidays, paid parental bonding leave, tuition or professional certification reimbursement, and more.

Additionally, you will enjoy a variety of low-cost housing options, free laundry facilities, healthy work-life balance, community recreation center with gym and monthly outings, and tons of activities with the South Rim of the Canyon only minutes away.



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