Front Desk Supervisor

2 days ago


Grand Canyon, Arizona, United States Delaware North Full time
Delaware North Front Desk Supervisor Opportunity

We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Yavapai Hotel in Grand Canyon, Arizona. As a Front Desk Supervisor, you will be responsible for overseeing front desk operations and providing exceptional service to our guests.

Key Responsibilities:
  • Train and supervise front desk team members to ensure adherence to quality standards and proper procedures
  • Provide guidance on handling difficult problems or resolving escalated guest complaints
  • Implement policies, procedures, and service standards in conjunction with management
  • Prepare and issue work schedules, deadlines, and duty assignments for office or administrative team members
  • Coordinate with housekeeping department
Requirements:
  • At least 2 years' experience in front desk with property management systems preferred
  • Prior supervisory experience preferred
  • Computer literate in MS Office programs
  • Fluent in English language both spoken and written
  • Excellent interpersonal communication skills in person and by phone
  • Ability to multitask and function in a professional manner while under pressure
Benefits:
  • Competitive hourly rate of $16.00 - $17.00
  • Comprehensive benefits package, including health, dental, and vision insurance
  • 401k with company match
  • Paid vacation days and holidays
  • Paid parental bonding leave
  • Tuition or professional certification reimbursement
  • Weekly pay
  • 50% off food in our restaurant, tavern, coffee shop, and deli
  • 20% off retail and grocery items
  • Referral bonus

We offer a variety of employee housing options, including shared trailers, apartments, dorm rooms, and houses, with amenities such as a community center, free internet, workout, and recreational equipment. We also offer team member food and retail discounts.

At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability, and growth.



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