Front Desk Supervisor
1 week ago
Job Summary The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy. Responsibilities QUALIFICATIONS: At least 2 to 3 years of progressive experience in a hotel or a related field required. High School diploma or equivalent required. College course work in related field helpful. Previous supervisory responsibility preferred. Must have a valid driver's license for the applicable state. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must be able to work well in stressful, high-pressure situations including ability to handle guest objections and disputes to satisfactory results. Must be able to show initiative in job performance including anticipating what needs to be done before it becomes a necessity. Must maintain composure and objectivity under pressure. Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary. Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust, or modify to meet the constraints of the particular need. Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests. Must be able to work with and understand financial information and data and basic arithmetic functions. RESPONSIBILITIES: Approach all encounters with guests and associates in a friendly service-oriented manner. Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working. Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations. Maintain a friendly and warm demeanor at all times. Set the standard for guest relations at the Front Desk. Obtain all necessary information when taking room reservations. Monitor all V.I.P. and special guest requests. Review Front Office log and Trace File daily. Fully comprehend and execute all relevant phases of the front desk computer system. Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner. Be aware of all rates, packages, and promotions currently underway. Be familiar with all in-house groups. Be aware of all closed out and restricted dates. Follow and enforce all Aimbridge Hospitality hotel credit policies. Be able to perform all duties of Front Desk Agent. Be able to complete and ensure that a proper bucket check, room rate verification report, and housekeeping report have been accurately done and filed. Maintain proper operation of the P.B.X. console and ensure that all Aimbridge Hospitality standards are met. Establish and maintain good communications and teamwork with fellow associates and other departments within the hotel. Assist the G.S.M. in ensuring that associates are following and maintaining Aimbridge Hospitality standards. Have knowledge of and assist in all emergency procedures as required. Oversee and ensure that all guests are checked in/out in a friendly, efficient, and courteous manner. Be able to perform and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner. Ensure that associates are at all times attentive, friendly, helpful, and courteous to all guests, managers, and all other associates. Ensure the maximization of room revenue through Rooms Merchandising. Answer all guest inquiries in a timely and professional manner. Be involved in departmental meeting planning and execution. Help maintain productivity levels at or above budgeted standards. Perform any other duty as required by management. Assist in training of new hires and current associates on a regular basis. Attend meetings as required by management. Access to back of house areas of the hotel and sensitive information. Demonstrated ability to handle cash, prepare and deposit cash drops, secure and balance bank. Interact and occasionally have unsupervised contact with guests and/or colleagues. Access and control to sensitive areas in the hotel premises including Master Keys and/or guestrooms, Storage/Liquor Room, and secured file cabinets. Drive safely on behalf of the company for business reasons. Maintain a high level of trust and responsibility. Represent the company with a certain level of reputation and good character as well as exercise sound judgement. #J-18808-Ljbffr
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Front Desk Supervisor
4 weeks ago
Grand Rapids, Michigan, United States Amway Grand Plaza Full timeFront Desk Supervisor Job DescriptionAt Amway Grand Plaza, we're committed to delivering exceptional experiences for our guests. As a Front Desk Supervisor, you'll play a vital role in ensuring our hotel's front desk operations run smoothly and efficiently.Key Responsibilities:Supervise front desk staff to maintain high standards of service and adhere to...
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Front Desk Supervisor
3 weeks ago
Grand Rapids, Michigan, United States Aimbridge Hospitality Full timeJob SummaryThe Front Desk Supervisor is a key member of the hotel team, responsible for providing exceptional guest service and ensuring a smooth check-in and check-out process. This role requires strong communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.ResponsibilitiesAssist the Front Desk...
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Front Desk Supervisor
2 weeks ago
Grand Rapids, Michigan, United States Aimbridge Hospitality Full timeJob SummaryThe Front Desk Supervisor is a key member of the hotel team, responsible for providing exceptional guest service and ensuring a smooth check-in and check-out process. This role requires strong communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.ResponsibilitiesAssist the Front Desk...
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Front Desk Supervisor
2 weeks ago
Grand Rapids, Michigan, United States Aimbridge Hospitality Full timeJob SummaryThe Front Desk Supervisor is a key member of our hotel team, responsible for providing exceptional guest service and ensuring a smooth check-in and check-out experience. This role requires a high level of attention to detail, excellent communication skills, and the ability to work well under pressure.ResponsibilitiesAssist the Front Desk Manager...
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Front Desk Supervisor
3 weeks ago
Grand Rapids, Michigan, United States Aimbridge Hospitality Full timeJob SummaryThe Front Desk Supervisor is a key member of our hotel team, responsible for providing exceptional guest service and ensuring a smooth check-in and check-out experience. This role requires a high level of attention to detail, excellent communication skills, and the ability to work well under pressure.ResponsibilitiesAssist the Front Desk Manager...
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Front Desk Supervisor
1 day ago
Grand Rapids, Michigan, United States Aimbridge Hospitality Full timeJob SummaryThe Front Desk Supervisor is a key member of our hotel team, responsible for providing exceptional guest service and ensuring a smooth operation of the front desk. This role requires a high level of attention to detail, excellent communication skills, and the ability to work well under pressure.ResponsibilitiesAssist the Front Desk Manager and/or...
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Front Desk Supervisor
2 weeks ago
Grand Junction, United States Aimbridge Hospitality Full timeFull-Time: $16-$17 hr depending on experience. The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughou Front Desk, Supervisor, Hospitality, Hotel, Associate, Operations
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Front Desk Supervisor
2 days ago
Grand Canyon, Arizona, United States Delaware North Full timeDelaware North Front Desk Supervisor OpportunityWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Yavapai Hotel in Grand Canyon, Arizona. As a Front Desk Supervisor, you will be responsible for overseeing front desk operations and providing exceptional service to our guests.Key Responsibilities:Train and supervise...
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Front Desk Supervisor
2 weeks ago
Grand Rapids, United States Homewood Grand Rapids Full timeJob Summary: The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy. Responsibilities: QUALIFICATIONS: At least 2 to 3 years of...
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Front Desk Supervisor
5 days ago
Grand Canyon, Arizona, United States Delaware North Full timeFront Desk Supervisor OpportunityDelaware North is seeking a Front Desk Supervisor to oversee front desk operations and provide exceptional service to guests at Yavapai Hotel in Grand Canyon, Arizona.ResponsibilitiesTrain and supervise front desk team members to ensure adherence to quality standards and proper procedures.Provide guidance on handling...
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Front Desk Supervisor
4 weeks ago
Grand Rapids, United States Amway Grand Plaza Full timeFrom comfortably casual to lavishly appointed, AHC Hospitality represents a diverse array of hotels, restaurants, and resorts. Our team members provide exceptional experiences that delight our guests at every touchpoint. Whether hosting a meeting for several hundred, serving a table for two, or creating a beautiful space for our guests to enjoy, AHC...
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Front Desk Supervisor
4 weeks ago
Grand Rapids, Michigan, United States Homewood Grand Rapids Full timeJob SummaryThe Front Desk Supervisor is a key member of our hotel team, responsible for providing exceptional customer service and ensuring a smooth guest experience. This role requires a high level of attention to detail, excellent communication skills, and the ability to work well under pressure.Responsibilities:Assist the Front Desk Manager in overseeing...
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Front Desk Associate
1 month ago
Grand Rapids, Michigan, United States Bowlero Corporation Full timeJoin Our Team at Bowlero CorporationAbout the Role:We are seeking a highly motivated and enthusiastic Front Desk Attendant to join our team at Bowlero Corporation. As a Front Desk Associate, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service and ensuring a positive experience for all...
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Front Desk Coordinator
4 days ago
Grand Rapids, Michigan, United States BrightSpring Health Services Full timeJob SummaryWe are seeking a highly organized and detail-oriented Front Desk Receptionist to join our team at Gateway Pediatric Therapy. As a Front Desk Receptionist, you will be the first point of contact for our clients and will be responsible for providing exceptional customer service, answering phone calls, and managing the front desk...
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Front Desk Receptionist
4 weeks ago
Grand Rapids, Michigan, United States BrightSpring Health Services Full time{"h1": "Front Desk Receptionist", "p": "We are seeking a Front Desk Receptionist to join our team at Gateway Pediatric Therapy. As a Front Desk Receptionist, you will be the first point of contact for our clients and their families, providing a warm and welcoming experience. Your role will involve answering phones, taking messages, and transferring calls, as...
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Front Desk Representative
3 weeks ago
Grand Rapids, Michigan, United States Aimbridge Hospitality Full timeJob SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Holiday Inn Grand Rapids. As a Front Desk Agent, you will be responsible for providing exceptional guest service, registering guests, and ensuring a smooth and efficient check-in and check-out process.Key Responsibilities:Register guests and process...
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Front Desk Representative
3 weeks ago
Grand Rapids, Michigan, United States Aimbridge Hospitality Full timeJob SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Holiday Inn Grand Rapids. As a Front Desk Agent, you will be responsible for providing exceptional guest service, registering guests, and ensuring a smooth and enjoyable stay for our guests.Key Responsibilities:Register guests and process check-ins and...
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Front Desk Representative
3 weeks ago
Grand Rapids, Michigan, United States Hospitality Ventures Full timeFront Desk AgentCourtyard by Marriott Grand Rapids Airport, Grand Rapids, MIAbout the RoleWe are seeking a friendly and approachable Front Desk Agent to join our team at Courtyard by Marriott Grand Rapids Airport. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for ensuring their stay with us is...
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Front Desk Coordinator
3 weeks ago
Grand Rapids, Michigan, United States Khan Law Firm PLLC Full timeFront Desk AdministratorWe are seeking a highly organized and detail-oriented Front Desk Administrator to join our team at Khan Law Firm PLLC.The ideal candidate will be responsible for providing exceptional customer service, managing front office operations, and supporting our team members with administrative tasks.Key Responsibilities:Manage front office...
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Front Desk Representative
3 weeks ago
Grand Rapids, Michigan, United States Goldfish Swim School Full timeJob Title: Front Desk RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Representative at Goldfish Swim School - Grand Rapids.Job Summary:The Front Desk Representative will be the first point of contact for potential and current customers, providing exceptional customer service and ensuring a...
