PAP Equipment Coordinator

1 week ago


South Hill, Virginia, United States AdaptHealth LLC Full time
AdaptHealth Opportunity - Join Us in Making a Difference

At AdaptHealth, we are dedicated to providing comprehensive home medical equipment solutions that empower patients to lead fulfilling lives outside of healthcare facilities. We are currently seeking motivated individuals who are committed to enhancing the quality of care for our patients.

PAP Specialist Role

The PAP Specialist plays a crucial role in our operations, encompassing a variety of responsibilities such as precise data management, inventory selection, and effective communication with referral sources. This position requires proficiency in utilizing technology to document patient interactions and information. The schedule for PAP Specialists may vary based on branch needs, with hours typically ranging from 8 AM to 7 PM, seven days a week.

This role is essential in ensuring that customers receive their PAP equipment through scheduled appointments, where they will receive comprehensive instructions on the proper use of the equipment. Additionally, the PAP Specialist will clarify customers' financial obligations and facilitate payment processes.

PAP Specialists are also tasked with preparing and submitting necessary audit documentation for Medicare and other insurance claims, ensuring adherence to healthcare regulations. This includes responding to claim audits and communicating results in a manner that fosters education and promotes process improvements impacting daily operations at AdaptHealth.

Furthermore, the PAP Specialist is responsible for monitoring and managing clients utilizing Positive Airway Pressure devices, encouraging adherence to the PAP program and equipment.

Key Responsibilities:
  • Develop and maintain a thorough understanding of current home medical equipment products and services offered by the company, along with relevant insurance guidelines for coverage and reimbursement.
  • Actively engage in team activities, demonstrating participation, mentorship, and training with colleagues.
  • Assist in creating and maintaining reference materials for staff use and facilitate information sharing.
  • Build collaborative relationships with various branches and teams to achieve organizational goals.
  • Participate in monthly team meetings and training sessions.
  • Accurately enter data into databases, including payer information, authorization requirements, coverage limitations, and requalification statuses.
  • Collaborate with physician offices and AdaptHealth sales and support staff to ensure timely documentation receipt and provide necessary education.
  • Identify trends and offer feedback and training to both internal and external customers regarding compliant documentation requirements for services rendered.
  • Uphold patient confidentiality and adhere to HIPAA guidelines.
  • Complete assigned compliance training and other educational programs as required.
  • Maintain compliance with AdaptHealth's Compliance Program.
  • Perform other duties as assigned.

Minimum Qualifications:
  • High School Diploma or equivalent.
  • One (1) year of relevant experience in healthcare administration, financial services, insurance customer service, claims processing, billing, call center operations, or management in any industry.
  • For senior-level positions, two (2) years of relevant experience and one (1) year of specific job experience are required.
  • Relevant experience is defined as any of the aforementioned tasks within a Medicare-certified home medical equipment, diabetic, pharmacy, or home medical supplies environment that routinely bills insurance.
AdaptHealth is an equal opportunity employer and is committed to maintaining a diverse workforce. We do not discriminate against employees or applicants based on race, color, religion, creed, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by applicable law. This policy applies to all aspects of employment, including recruitment, hiring, placement, compensation, promotion, discipline, and termination.

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