Service Operations Coordinator

1 week ago


Caldwell, Idaho, United States Johnson Thermal Systems Full time
Position: Full-Time, Non-Exempt

ABOUT OUR COMPANY:

Established in 2006, Johnson Thermal Systems (JTS) stands as the premier provider of Power Packaging, Power Distribution Centers, and Industrial Refrigeration Units. We take pride in our American-made products, all designed and manufactured by our dedicated team.

Our commitment to quality service and dedication ensures that every task is executed with precision. The Service Operations Coordinator plays a vital role in the seamless functioning of our service department.

This role encompasses the coordination and management of various responsibilities related to parts inventory oversight, customer relations, and the scheduling of service appointments.

The Service Operations Coordinator serves as a crucial link between clients, service technicians, and parts suppliers, ensuring that service requests are fulfilled promptly and accurately.

Key Responsibilities:
  • Generate quotations for Thermal/Generac/Power Generation parts and services.
  • Gather detailed work request descriptions from clients via phone.
  • Initiate service orders and arrange field service appointments for repairs.
  • Communicate repair requests with detailed descriptions to field technicians.
  • Identify and source the correct parts needed for service.
  • Inform customers of any additional services or repairs required beyond the initial request.
  • Review service write-ups with clients to confirm necessary work.
  • Ensure timely completion and invoicing of open service orders or repairs.
  • Create and manage Return Merchandise Authorizations (RMA) for warranty claims, documenting status accurately.
Qualifications:

Experience in HVAC or Power Generation is preferred, along with familiarity with industrial cooling and power products. Previous roles in parts counter, service sales, or service writing are advantageous. A strong mechanical aptitude is essential, along with excellent communication skills, particularly over the phone.

Outstanding customer service abilities and meticulous attention to detail are crucial. Effective time management skills and a self-motivated attitude are also important for success in this role.



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