Customer Service Ambassador

7 days ago


Chatham, Virginia, United States First Piedmont Corporation Full time
Job Title: Customer Service Ambassador

About Us: First Piedmont Corporation is a dynamic and growth-oriented organization that values exceptional customer service.

Job Summary: We are seeking a highly skilled and organized Customer Service Ambassador to join our team. As a key member of our account support group, you will be responsible for providing top-notch phone and email communication to our valued customers while managing multiple requests and deadlines efficiently.

Duties and Responsibilities:
  • Respond to customer inquiries in person, via phone and email.
  • Resolve customer complaints in a professional manner.
  • Process work orders and customer payments.
  • Provide product and service information and guidance.
  • Document and update customer records based on interactions.
  • Follow up with customers to ensure their issues are resolved.
  • Identify and escalate complex issues when necessary, to the appropriate department.
  • Maintain a positive and empathetic attitude towards customers.
  • Stay updated on product knowledge and company policies.

Requirements:
• High school diploma or general education degree (GED) desired.
• Minimum one (1) year of customer service experience or similar role.
• Proficient in computer operation.

Salary Estimate: $45,000 - $55,000 per year, depending on location and experience.

Why Choose Us: At First Piedmont Corporation, we offer a supportive and collaborative work environment, opportunities for growth and development, and a competitive salary and benefits package.

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