Customer Service Representative

1 month ago


Chatham, United States First Piedmont Corp Full time
Description

Job Summary:

The Customer Service Representative will serve our account customers by providing outstanding phone and email communication while balancing a large volume of requests and deadlines. The qualified candidate will be an exceptional team player, must have strong communication skills, must be organized and able to multi-task.

Duties and Responsibilities:
  • Respond to customer inquiries in person, via phone and email.
  • Resolve customer complaints in a professional manner.
  • Process work orders and customer payments.
  • Provide product and service information and guidance
  • Document and update customer records based on interactions
  • Follow up with customers to make sure their issues are resolved
  • Identify and escalate complex issues when necessary, to the appropriate department
  • Maintain a positive and empathetic attitude towards customers
  • Stay updated on product knowledge and company policies
Requirements

Requirements:
•High school diploma or general education degree (GED) desired.
•Minimum one (1) years of customer service experience or similar role.
•Proficient in computer operation

Knowledge, Skills and Abilities:
  • Computer literacy and typing skills
    •Attention to detail and accuracy
    •Familiar with Microsoft Office and Microsoft Outlook.
    •Excellent communication and interpersonal skills.
  • Ability to handle stressful situations and diffuse upset customers
    •Ability to multi-task and manage time effectively
  • Excellent communication and interpersonal skills
Physical/Mental Demands:
•Must be able to sit, stand, walk, use hands and fingers, reach, stoop, kneel, crouch, crawl, talk, hear, climb, balance, and smell.
•Ability to regularly lift/move up to 15 pounds
  • Office setting with extended periods of sitting and looking at a computer screen


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