Phone and Email Support Specialist

3 weeks ago


Chatham, Virginia, United States First Piedmont Corp Full time
Job Summary: First Piedmont Corp is hiring a Phone and Email Support Specialist to provide exceptional customer service and support to our clients. As a Phone and Email Support Specialist, you will be responsible for responding to customer inquiries, resolving complaints, and processing work orders. If you have excellent communication skills, a strong attention to detail, and the ability to work in a fast-paced environment, we encourage you to apply.

Estimated Salary: $48,000 - $58,000 per year based on experience.

Responsibilities:
• Respond to customer inquiries and resolve issues via phone and email.
• Process work orders and customer payments accurately and efficiently.
• Provide product and service information and guidance to customers.
• Document and update customer records based on interactions.
• Follow up with customers to ensure their issues are resolved.

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