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Technical Support Consultant

2 months ago

Miami, Florida, United States Aegistech Full time

A Service Desk Consultant position is available with Aegistech, a leading firm in the financial sector. This role is primarily on-site and involves a consulting assignment with the possibility of transitioning to a permanent position.

Key Responsibilities:

  • Addressing client support inquiries and technical issues.
  • Engaging with clients to ascertain the specifics of their challenges and gathering relevant information.
  • Diagnosing and resolving hardware and software complications.
  • Setting up and maintaining computer hardware and peripherals.
  • Resolving connectivity and networking issues across various devices.
  • Maintaining up-to-date records of all support tickets and ensuring thorough documentation.
  • Delivering training on computer operations and management to enhance user experience.
  • Preparing laptops and configuring systems for new employees.
  • Managing and tracking assets, including devices and peripherals.
  • Expertise in troubleshooting Mac OSX, iOS, Windows 10, and Microsoft O365.

Required Qualifications:

  • Minimum of 3 years' experience in providing technical support within the financial industry.
  • Proficiency in troubleshooting the Office 365 suite, Zoom, Windows 10, Mac OSX, iOS, Bloomberg, and other financial software (experience in finance is advantageous but not essential).
  • Strong analytical, problem-solving, and organizational capabilities.
  • Proactive approach with the ability to manage projects independently.
  • Familiarity with network technologies, including Local Area Networks, Home Networks, and VPNs.
  • Ability to work effectively under pressure and meet stringent deadlines.
  • Exceptional interpersonal skills, with the ability to communicate effectively with individuals at all organizational levels.

For further information, please reach out to the recruitment team.