Service Desk Technician

1 day ago


Dallas, Texas, United States Energy Transfer Full time
Job Summary

We are seeking a highly skilled Service Desk Technician to join our team at Energy Transfer. As a key member of our Technical Service Desk, you will provide top-notch support to our employees and partners across the organization.

Key Responsibilities
  • Answer phone calls and respond to emails in a timely and professional manner
  • Provide remote assistance to end-users and troubleshoot technical issues
  • Document issues and track progress in our enterprise ticket tracking system
  • Maintain a positive attitude and deliver exceptional customer service
  • Identify priorities, organize tickets, and distribute unresolved issues to other IT staff
Requirements
  • High School Diploma or equivalent
  • Good knowledge of workstation/client systems, operating systems, and Microsoft products
  • Excellent customer service skills and ability to work well in a team environment
  • 2+ years of IT call center experience
Preferred Skills
  • Familiarity with pre-installed software base, remote control software, and enterprise applications
  • Ability to troubleshoot client and server issues
  • Experience with local and networked printers, smart phones, and Windows operating systems
Working Conditions

This role requires sitting for 8 hours a day and working a standard Monday-Friday schedule. The work environment is typically a normal office setting with occasional periods of standing.

Energy Transfer is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees.



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