Service Desk Support Specialist

14 hours ago


Dallas, Texas, United States TEKsystems Full time
Job Summary

We are seeking a highly skilled Service Desk Analyst to join our team at TEKsystems. As a Service Desk Analyst, you will be responsible for providing technical support to our internal employees via inbound phone calls and chats.

Key Responsibilities:

  • Providing technical support for password resets, server issues, VPN/connection issues, and other technical problems
  • Managing a ticketing queue and troubleshooting issues with employees
  • Using existing knowledge base content to search for known solutions and implement workarounds
  • Following directions and processing large amounts of information in a customer-focused and friendly manner
  • Demonstrating proficiency in efficient triage of problems, use of solutioning tools, and escalation processes

Requirements:

  • 12-24 months of previous technology experience in a similar Service Desk environment or equivalent experience
  • Ability to use existing knowledge base content to search for known solutions and implement workarounds
  • Excellent communication and customer service skills
  • Ability to work in a fast-paced, high-volume environment

Preferred Qualifications:

  • Knowledge of Microsoft software products, including Windows 10, Windows security updates/patching, O365, and Outlook email
  • Knowledge of Virtual Desktop Infrastructures and support of Mobile Devices such as iPhones and Androids

About TEKsystems:

TEKsystems is a leading provider of technology staffing and services. We are committed to delivering exceptional service and support to our clients and employees.



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