Enterprise Service Desk Technician II
1 day ago
ECI Software Solutions Career is seeking a highly skilled Enterprise Service Desk Technician II to join our team. As a key member of our IT department, you will be responsible for delivering exceptional customer service to our employees, resolving technical issues, and providing support for our hardware and software systems.
Key Responsibilities:- Provide timely and effective support to employees via phone, email, and chat
- Manage and resolve technical issues using our ticketing system
- Collaborate with other IT teams to resolve complex issues
- Develop and maintain knowledge base articles and work instructions
- Configure and deploy user hardware and software
- Perform occasional hardware upgrades and repairs
- Manage internal systems for deploying, managing, and securing ECI hardware and software
- Develop and maintain IT-Service Desk projects
- Work with external vendors to apply or change services as needed
- Provide training to Service Desk Technicians and other departments
- Experience with Windows 10/11, Windows Server 2019/2022, and troubleshooting computer technology and/or software
- Experience with identity multi-factor tools, such as Okta
- Experience with Microsoft 365 administration
- Experience with Microsoft Teams and Teams Rooms AV Conference Rooms
- Experience with Active Directory, Microsoft Admin portal, Microsoft Azure, and Microsoft Intune
- Excellent customer service attitude and strong verbal and written communication skills
- Time management and problem-solving skills
- Attention to detail and ability to collect and document detailed information
- Ability to read/listen intently, empathize with employees, and understand underlying concerns while remaining positive
- Ability to multi-task between multiple means of communication
- Competitive salary and award-winning culture
- Excellent benefit package
- Day off to serve the community
ECI Software Solutions Career is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment.
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