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IT Service Desk Associate

2 months ago

Dallas, Texas, United States RSM Global Full time
Job Summary

We are seeking a highly skilled and motivated IT Service Desk Associate to join our dynamic Technology Consulting group at RSM Global. As a key member of our team, you will provide exceptional technical support to our clients, ensuring their IT needs are met with efficiency and professionalism.

Key Responsibilities
  • Provide phone and email technical support to resolve hardware and software issues for end-users
  • Support and troubleshoot workstations, servers, and network-related issues
  • Perform systems administration for Office 365, Windows Servers, and workstations across multiple clients
  • Adapt to changing processes and technology
  • Work collaboratively with team members to resolve client issues
  • Monitor and troubleshoot client backups
  • Escalate client issues through proper channels
  • Manage cases according to defined case impact and priority
  • Maintain client security standards and confidentiality of information
  • Document support issues and resolution steps in RSM's ticketing system
  • Monitor trends from reported client cases to identify potential chronic issues
Requirements
  • Pursuing a Bachelor's degree in Management Information Systems, Computer Science, or IT-related concentration
  • Excellent customer service skills
  • Focused on attention to detail
  • Maintains a reasonable capacity level for stress tolerance
  • Knowledge of Microsoft Office, including Word, Excel, and Visio
  • Knowledge of Apple and Windows-based software/hardware
  • Excellent written and verbal communication, problem-solving, and analytical skills
  • Ability to travel up to 25%
Preferred Qualifications
  • Currently pursuing or recently completed a bachelor's or Master's degree in Management Information Systems, Computer Science, or IT-related concentration
  • Experience with Office 365 and associated workloads, including Email and SharePoint
  • Experience with firewalls, such as Cisco, SonicWALL, and Meraki
  • Experience with VMWare ESX hosts and vSphere Client for administration
  • Experience with Windows Servers, Azure AD Administration, SharePoint, and Teams Administration
  • Experience with remote solutions, such as Citrix, Remote Desktop Services, and VPN
  • Experience with enterprise mobile devices
What We Offer

RSM Global offers a competitive benefits and compensation package, including flexibility in your schedule to balance life's demands. We are an equal opportunity employer and welcome applications from diverse candidates.