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Service Desk Support Specialist

2 months ago

Dallas, Texas, United States Sunoco LP Full time
About the Role

We are seeking a skilled Service Desk Technician to join our team at Sunoco LP. As a key member of our support team, you will be responsible for providing technical assistance and resolving customer issues in a timely and professional manner.

Key Responsibilities
  • Respond to customer inquiries and resolve technical issues via phone, email, or chat
  • Provide technical support and guidance to customers on various products and services
  • Collaborate with internal teams to resolve complex customer issues
  • Document and track customer interactions and issues
Requirements
  • High school diploma or equivalent required; degree in a related field preferred
  • 1+ year of experience in a technical support role
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively

What We Offer

As a Service Desk Technician at Sunoco LP, you will have the opportunity to work with a dynamic team and develop your technical skills in a supportive and collaborative environment. We offer competitive compensation and benefits packages, as well as opportunities for professional growth and development.