Customer Service Associate

3 weeks ago


Erie, Pennsylvania, United States Fairfield Inn Erie Full time

We are seeking a Customer Service Associate - Front Office to join our team at the Fairfield Inn Erie. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable experience from check-in to check-out.

Key Responsibilities:
  • Provide attentive and courteous service to guests during check-in, throughout their stay, and at checkout.
  • Answer guest inquiries regarding restaurants, transportation, entertainment, etc.
  • Process guest requests and resolve any issues efficiently and effectively.
  • Maintain accurate records and reports related to guest stays and transactions.

Our ideal candidate will have excellent communication and problem-solving skills, with the ability to work in a fast-paced environment. Salary: Estimated $45,000 - $55,000 per year, depending on experience.



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