Operations Manager

4 weeks ago


Naperville, Illinois, United States American Freight Full time
Job Summary:

The Operations Manager will be responsible for leading the store's warehouse and delivery operations, ensuring the efficient execution of daily activities, and achieving business goals in revenue, expense reduction, customer satisfaction, inventory shrinkage, and profit.

Key Responsibilities:
  • Manage the warehouse team to ensure proper staffing, labor plan achievement, and execution of backroom standards.
  • Oversee the delivery team to ensure program operations, proper staffing, compliance with delivery regulations, and efficiency of delivery services.
  • Execute all daily store operational activities, ensuring Activity Planner tasks are completed and signed-off by the due date.
  • Minimize shrink and damage expense by maintaining strong operational processes and asset protection controls.
  • Manage inventory accuracy, ensuring accurate cycle counts, scan receiving, and fulfillment processes are completed.
  • Oversee the shipping and receiving process, including Purchase Orders, Transfer Orders, and Reverse Flow process.
  • Train and coach team members to minimize product damages and employee accidents.
  • Assist in leading the store to achieve business goals in revenue, expense reduction, customer satisfaction, inventory shrinkage, and profit.
  • Manage the overall customer experience, including online customer reviews, delivery, and customer pickup experiences.
Qualifications:
  • High School Diploma or Equivalent required, bachelor's degree preferred.
  • Previous experience as a Warehouse Lead or Sales Lead, with experience in retail sales, receiving, inventory management, shrink prevention, last-mile delivery, and model store standards.
  • Ability to work a flexible schedule, including evenings and most weekends.
  • Excellent customer service and communication skills.
  • Desire and ability to move forward within the organization.


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