Store Operations Manager

2 days ago


Naperville, Illinois, United States MOD Super Fast Pizza, LLC Full time

At MOD, we believe in creating a world that works for everyone. As a Store Coach, you will play a key role in driving overall store operations and setting the tone for our team.

This is a player/coach job, which means you will flex to the needs of the store, sometimes leading, sometimes doing, but always keeping the MOD experience at the front of your mind.

Key Responsibilities:

  • Be an example of MOD values and behaviors and exemplify a service mindset through effective leadership
  • Be a role model of outstanding customer service and help create a fun MOD atmosphere
  • Coach Shift Captains to keep the energy high and create a positive on the shift
  • Demonstrate, train and coach Squad in all methods for accomplishing store tasks
  • Ensure all stations, product, and equipment are clean, well maintained and meet all quality standards
  • Demonstrate knowledge of all Operational Standards and resources
  • Inform the General Manager of performance issues and listen to and resolve Squad member concerns
  • Manage cash handling functions for the shift

MOD values are demonstrated when you:

  • Embrace change and seek to learn and improve every day
  • Focus on finding the solution, not dwelling on the problem
  • Be generous with your time and show patience and grace when answering questions
  • Show compassion, understanding, and willingness to support others without judgment
  • Play a proactive role in creating a safe environment for all customers and squad members
  • Demonstrate and embody MOD culture and standards

Required Qualifications:

  • Candidates must have a minimum of 6 months in a Shift Captain position or 1 year of supervisory experience in a retail store or restaurant
  • Experience successfully leading, coaching, training, and motivating front line employees
  • Ability to think strategically and act tactically
  • Ability to stay calm and focused in busy restaurant operations
  • Belief in our purpose, accepting of change and growth mindset
  • Must be at least 18 years old
  • Must obtain a food safety certification and/or alcohol beverage certification within 30 days of your start date

Physical Requirements:

As a member of our Squad, you must have the ability to work in an open kitchen environment, rotating between front and back of house. This requires walking, bending, twisting, reaching, stooping, kneeling, crouching, carrying, pushing and pulling, and in general handling or moving objects weighing up to fifty pounds.

You must also have the ability to operate hand-held appliances, sharp knives, and various kitchen equipment including but not limited to the industrial can opener, dough press, industrial dishwasher, very hot oven, etc.

Depending on the location, you may need to go up and down stairs and/or use an elevator. You must also have the ability to communicate and exchange information quickly in English with Squad members and others.

Working Conditions:

  • High noise levels due to operations, customers and overhead music
  • May be indoor or outdoor setting depending on store (varied weather conditions are expected); including delivering order curbside to the customer
  • Varying schedule to include evenings, holidays and extended hours as business dictates
  • Will work near moving or mechanical parts
  • Will work inside a walk-in refrigerator and freezer


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