Store Operations Lead

1 month ago


Naperville, Illinois, United States American Freight Full time

Job Summary: The Store Operations Lead will be responsible for leading the store’s warehouse and delivery operations. This individual will ensure proper staffing, execution of backroom standards, support for sales staff, and efficiency of warehouse operations. Additionally, they will manage the delivery team to ensure program operations per company process, proper staffing, compliance with all delivery regulations, and certification of all vehicles and drivers.

Key Responsibilities

  • Manage warehouse and delivery teams to ensure proper staffing and execution of operational activities.
  • Oversee the shipping and receiving process, including all Purchase Orders, Transfer Orders, and Reverse Flow process.
  • Trains and coaches team to minimize product damages and employee accidents.
  • Assists in leading the store to ensure achievement of business goals in revenue, expense reduction, customer satisfaction, inventory shrinkage, and profit.
  • Responsible for the process of staging Delivery/Customer Pickup merchandise and for the systemic fulfillment of all delivered orders.

Requirements

  • High School Diploma or Equivalent required, bachelor's degree preferred.
  • Previous experience as a Warehouse Lead or Sales Lead; experience with retail sales, receiving, inventory management, shrink prevention, last-mile delivery, and model store standards, is preferred.
  • Excellent customer service and communication skills.
  • Ability to work a flexible schedule, including evenings and most weekends.

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