Manager of Membership Services

2 weeks ago

Columbus, Ohio, United States Vaco Full time
Role Overview

The Manager of Membership Services plays a crucial role in enhancing member satisfaction and retention through exceptional service and support.

Key Responsibilities
  • Customer Engagement: Act as the primary point of contact for members, ensuring a positive experience through outstanding customer service.
  • Communication Management: Oversee and respond to general inquiries via phone and email, ensuring timely and accurate information is provided.
  • Inventory Oversight: Manage the inventory of merchandise incentives, including acceptance and acknowledgment processes.
  • Prize Fulfillment: Coordinate the distribution of raffle prizes and membership program items, ensuring compliance with necessary documentation.
  • Office Management: Procure and manage office supplies and equipment services, maintaining an organized workspace.
  • Shipping Coordination: Prepare and manage incoming and outgoing shipments, deliveries, and mail efficiently.
  • Fundraising Support: Facilitate the intake and fulfillment of prizes for various fundraising initiatives throughout the year.
  • Incentive Management: Oversee the process from receipt of membership incentives to their fulfillment.
  • Team Collaboration: Assist the membership team with inquiries and support as needed, fostering a collaborative environment.
  • Order Fulfillment: Process online orders from the organization’s store, ensuring timely delivery of in-house items.
  • Data Processing: Input membership and donation information into the ERP system as directed by the accounting team.
  • Cross-Departmental Liaison: Work closely with senior leadership, event teams, and operational staff to ensure seamless service delivery.
Diversity and Inclusion

Vaco is committed to fostering a diverse workplace and encourages individuals from all backgrounds to apply.

Equal Opportunity Employment

Vaco is an Equal Opportunity Employer and does not discriminate based on any protected characteristics as required by law.

Accommodations

Vaco is dedicated to providing reasonable accommodations for individuals with disabilities throughout the application and employment process.

Privacy and Transparency

Vaco respects your privacy and is committed to transparent policies regarding employment practices and compensation.

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