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Membership Services Coordinator

2 months ago

Columbus, Ohio, United States Vaco Full time
Job Description

Job Title: Membership Services Manager

Job Summary:

Vaco is seeking a highly skilled Membership Services Manager to join our team. As a key member of our organization, you will be responsible for providing exceptional customer service, managing membership programs, and ensuring seamless operations.

Key Responsibilities:

  • Customer Service: Provide world-class customer service to our constituents, responding to inquiries and resolving issues in a timely and professional manner.
  • Membership Management: Manage membership programs, including merchandise incentives, raffle prizes, and membership premiums, ensuring accurate tracking and fulfillment.
  • Operations: Oversee the intake and output of membership incentives, manage office supplies and equipment, and maintain office filing systems and archives.
  • Shipping and Logistics: Arrange postal, parcel, and freight shipments, as well as fulfill online orders from our store.
  • Team Collaboration: Work closely with internal personnel, including senior leadership, event teams, and operations staff, to ensure seamless communication and collaboration.

Requirements:

  • Excellent Communication Skills: Strong written and verbal communication skills, with the ability to effectively interact with diverse stakeholders.
  • Organizational Skills: Proven ability to manage multiple tasks, prioritize responsibilities, and meet deadlines.
  • Technical Skills: Proficiency in ERP systems, Microsoft Office, and other relevant software applications.
  • Attention to Detail: High level of accuracy and attention to detail, with a focus on quality and precision.

What We Offer:

  • Competitive Salary: A competitive salary and benefits package, including medical, dental, and vision insurance.
  • Opportunities for Growth: Opportunities for professional growth and development, including training and education programs.
  • Diverse and Inclusive Work Environment: A diverse and inclusive work environment, with a commitment to equality and respect for all employees.