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Membership Services Coordinator

2 months ago

Columbus, Ohio, United States Vaco Full time
Job Description

Job Title: Membership Services Manager

Job Summary:

Vaco is seeking a highly skilled Membership Services Manager to join our team. As a key member of our organization, you will be responsible for providing exceptional customer service to our constituents, managing merchandise incentives inventory, and coordinating the intake and fulfillment of prizes in various fundraising raffles throughout the year.

Key Responsibilities:

  • Customer Service: Provide world-class customer service to our constituents, responding to general inquiry phone calls and emails in a timely and professional manner.
  • Inventory Management: Manage merchandise incentives inventory, including acceptance and acknowledgement of items.
  • Prize Fulfillment: Coordinate the intake and fulfillment of prizes in various fundraising raffles throughout the year.
  • Membership Incentives: Oversee the intake and output of membership incentives/premiums from receipt to fulfillment.
  • Office Administration: Manage office supplies and services, maintain office filing systems and archives, and prepare and distribute incoming and outgoing shipments, deliveries, and mail.
  • Team Collaboration: Work closely with internal personnel, including Senior leadership, Event Team, Member Services, Operations, and Finance staff.

Requirements:

  • Education: Bachelor's degree in a related field.
  • Experience: 2+ years of experience in customer service, inventory management, or a related field.
  • Skills: Excellent communication and problem-solving skills, ability to work in a fast-paced environment, and proficiency in Microsoft Office.

What We Offer:

  • Competitive Salary: We offer a competitive salary and benefits package.
  • Opportunities for Growth: We are committed to helping our employees grow and develop in their careers.
  • Diverse and Inclusive Work Environment: We value diversity and inclusion in the workplace and are committed to creating a welcoming and inclusive environment for all employees.