IT Support Specialist
5 days ago
We are seeking a highly skilled and experienced IT Support Specialist to join our team at O'Gara Coach Company. As an IT Support Specialist, you will be responsible for providing top-notch technical support to our internal clients, troubleshooting and resolving technical issues, and deploying and configuring desktop computers, laptops, and cell phones.
Key Responsibilities- Provide hands-on help desk and desktop support to internal clients
- Coordinate efforts with 3rd party IT resources for local support
- Provide technical expertise and assistance for future IT projects
- Responsible for continuous customer service improvement planning
- Assist Director and Helpdesk Manager with various duties and projects
- Deploy and configure desktop computers, laptops, and cell phones
- Manage and support all audio/visual equipment
- Bachelor's Degree
- California Driver's license and be insurable
- A+ Certification (901/902 series or later)
- Experience managing Microsoft Office & Office 365
- 2-3 Years of experience in IT Helpdesk
- Experience supporting Microsoft Exchange and Outlook environments
- Experience supporting remote access over broadband and Splashtop
- Experience deploying and managing Wireless Access Points
- Experience in managing and supporting audio/visual equipment
- Experience managing Windows 7 & Windows 8(.1), iOS, and Mac OS X (Bootcamped environment)
The physical demands described here are representative of those that must be met by an IT Support Specialist to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Posture: prolonged sitting; regular walking; work standing; regular kneeling and squatting; regular bending and stooping; regular pushing, pulling and twisting
- Motion: reaching with hands and arms; stooping, kneeling, crouching or crawling; climbing or balancing; repetitive hand motion; frequent keyboarding, including use of mouse; frequent grasping and squeezing; wrist flexion and extension
- Lift / Maneuver: frequently lift and/or move up to 50 pounds and occasionally up to 70 pounds
- Sight / Speech: specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus; speak and communicate, both over the phone and in-person, with customers and fellow employee
- Mental: the mental characteristics necessary to competently perform this job include, but are not limited to, the occasional need to use instructing abilities, and imagination; memory; reading and writing ability; continuously be alert, precise, resourceful, and continually use problem solving skills; requires concentration, creativity, and good judgment; ability to work with frequent interruptions; maintain emotional control under stress
- Health, dental, and vision coverage
- Life and disability benefits plans
- Paid time off and vacation
- Paid training; growth opportunities
- Employee vehicle purchase plans
- Discounts on products and services
- Retirement saving – 401K Plan
- Long term job security
We are committed to an inclusive environment for all employees and applicants and will make all employment-related decisions without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability or veteran status.
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