Front Desk Representative

3 days ago


Des Plaines, Illinois, United States Residence Inn OhareRosemont Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Residence Inn Ohare/Rosemont. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.

Key Responsibilities
  • Provide attentive and courteous service to guests during check-in, throughout their stay, and at checkout.
  • Maximize room revenue and occupancy by effectively managing room assignments and rates.
  • Respond to guest inquiries and resolve any issues in a timely and professional manner.
  • Process payments, handle cash and credit transactions, and maintain accurate records.
  • Stay up-to-date on hotel policies, rates, and promotions to provide accurate information to guests.
  • Collaborate with other departments to ensure seamless guest experiences.
Requirements
  • High school diploma or equivalent required.
  • Previous experience in a hotel or customer service role preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask effectively.
  • Basic computer skills and knowledge of hotel software.
What We Offer

We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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