Front Desk Representative

2 weeks ago


Des Plaines, Illinois, United States Residence Inn OhareRosemont Full time
Job Title: Front Desk Agent

Location: Residence Inn Ohare/Rosemont, 7101 Chestnut St, Rosemont, IL 60018

Job Summary:

The Front Desk Agent is responsible for providing exceptional service to guests, ensuring a seamless and enjoyable stay. This role requires a high level of attention to detail, excellent communication skills, and the ability to multitask in a fast-paced environment.

Key Responsibilities:
  • Provide warm and welcoming service to guests, responding to their inquiries and resolving any issues promptly.
  • Manage room reservations, check-ins, and check-outs efficiently, ensuring accuracy and attention to detail.
  • Process payments, handle cash and credit transactions, and maintain a high level of cash handling security.
  • Stay up-to-date on hotel promotions, packages, and special offers, and communicate these to guests effectively.
  • Collaborate with other departments to ensure seamless guest experiences, including housekeeping, food and beverage, and maintenance.
  • Maintain a clean and organized work area, adhering to hotel standards and protocols.
  • Perform other duties as assigned by management, including cross-training in other hotel areas.
Requirements:
  • High school diploma or equivalent required; college coursework in a related field preferred.
  • Previous experience in a hotel or customer service role, with a focus on providing exceptional service.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Ability to multitask, prioritize tasks, and work in a fast-paced environment.
  • Basic computer skills and proficiency in hotel software systems.
  • Ability to maintain confidentiality and handle sensitive information with discretion.
What We Offer:

As a Front Desk Agent at Residence Inn Ohare/Rosemont, you will have the opportunity to work in a dynamic and supportive environment, with a focus on delivering exceptional guest experiences. We offer competitive compensation and benefits, as well as opportunities for professional growth and development.



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