Hotel Front Desk Representative

2 days ago


Des Plaines, Illinois, United States Raymond Management Full time
Job Title: Hotel Front Desk Representative

We are seeking a highly skilled and customer-focused Hotel Front Desk Representative to join our team at Raymond Management. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience during their stay.

Key Responsibilities:
  • Provide warm and welcoming service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Manage front desk operations, including check-in, check-out, and room assignments, ensuring accuracy and efficiency.
  • Handle guest requests, inquiries, and reservations with professionalism and attention to detail.
  • Communicate effectively with other departments, including Housekeeping, Maintenance, and Sales, to ensure seamless operations.
  • Manage daily front desk duties, including payments, room assignments, and resolving any guest issues.
Requirements:
  • High school diploma or equivalent required; associate's or bachelor's degree in hospitality or a related field preferred.
  • Minimum 1 year of experience in a hotel front desk or customer service role.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Basic computer skills and proficiency in hotel software systems.
  • Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail.
What We Offer:
  • A competitive salary and benefits package, including paid time off, holidays, and employee recognition programs.
  • Opportunities for career growth and professional development within the company.
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration.
  • Recognition and rewards for outstanding performance and contributions to the team.

At Raymond Management, we prioritize a team-centered culture where every member is valued, supported, and empowered to create high-quality experiences for both teammates and guests. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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