Front Desk Agent

20 hours ago


Des Plaines, Illinois, United States VH-H Rosemont LLC Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at VH-H Rosemont LLC. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service, handling guest inquiries, and resolving any issues that may arise.

Key Responsibilities
  • Provide exceptional customer service to guests, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Check guests in and out, handle room assignments, and ensure that all guest rooms are clean and ready for occupancy.
  • Process payments, handle cash and credit transactions, and maintain accurate records of guest transactions.
  • Assist with guest requests, such as providing information about local attractions, making reservations, and arranging transportation.
  • Work collaboratively with other hotel staff to ensure that guest needs are met and that the hotel runs smoothly.
Requirements
  • High school diploma or equivalent required.
  • Previous customer service experience preferred.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Excellent communication and problem-solving skills.
  • Ability to work a variety of shifts, including evenings, weekends, and holidays.


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