Guest Service Representative

3 days ago


Des Plaines, Illinois, United States The Rose Hotel by Hilton Full time

Job Title: Guest Service Representative

Job Summary: We are seeking a highly skilled Guest Service Representative to join our team at The Rose Hotel by Hilton. As a Guest Service Representative, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:

  • Guest Check-In/Check-Out: Greet and check-in guests, ensuring a smooth and efficient process.
  • Front Desk Operations: Manage front desk operations, including handling guest inquiries, resolving issues, and maintaining accurate records.
  • Cash Handling: Handle cash transactions, including processing payments, making change, and balancing the cash drawer.
  • Communication: Communicate effectively with guests, team members, and management to ensure seamless service delivery.
  • Teamwork: Collaborate with the hospitality team to ensure exceptional guest service and a positive hotel experience.

Requirements:

  • High School Diploma: A high school diploma or equivalent is required.
  • Customer Service Experience: Previous customer service experience, preferably in a hotel or hospitality setting.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups.
  • Teamwork: Ability to work collaboratively as part of a team to achieve common goals.

What We Offer:

  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career growth and professional development.
  • Team Environment: A dynamic and supportive team environment.


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