Front Desk Representative
4 days ago
We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Aimbridge Hospitality. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling room reservations, and ensuring a seamless check-in and check-out experience for our guests.
Key Responsibilities- Guest Service: Greet and welcome guests, respond to their inquiries, and provide information about hotel services and facilities.
- Room Reservations: Handle room reservations, modifications, and cancellations in a timely and efficient manner.
- Front Desk Operations: Manage the front desk, handle guest complaints, and resolve issues in a professional and courteous manner.
- Communication: Maintain effective communication with guests, colleagues, and management to ensure seamless operations.
- Problem-Solving: Anticipate, prevent, and resolve problems that may arise during guest stays.
- Education: High school diploma or equivalent required; college coursework in a related field is helpful.
- Experience: Previous experience in a hotel or related field is preferred.
- Skills: Excellent communication and problem-solving skills, ability to work in a fast-paced environment, and proficiency in Microsoft Office.
- Personal Qualities: Positive attitude, strong work ethic, and a commitment to delivering exceptional guest service.
- Competitive Salary: We offer a competitive salary and benefits package, including medical, dental, and vision coverage.
- Opportunities for Advancement: Aimbridge Hospitality offers opportunities for career growth and advancement in a dynamic and supportive environment.
- Professional Development: We invest in our employees' professional development, providing training and resources to help you succeed in your role.
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