Front Desk Representative

4 days ago


Green Bay, Wisconsin, United States Aimbridge Hospitality Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Aimbridge Hospitality. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling room reservations, and ensuring a seamless check-in and check-out experience for our guests.

Key Responsibilities
  • Guest Service: Greet and welcome guests, respond to their inquiries, and provide information about hotel services and facilities.
  • Room Reservations: Handle room reservations, modifications, and cancellations in a timely and efficient manner.
  • Front Desk Operations: Manage the front desk, handle guest complaints, and resolve issues in a professional and courteous manner.
  • Communication: Maintain effective communication with guests, colleagues, and management to ensure seamless operations.
  • Problem-Solving: Anticipate, prevent, and resolve problems that may arise during guest stays.
Requirements
  • Education: High school diploma or equivalent required; college coursework in a related field is helpful.
  • Experience: Previous experience in a hotel or related field is preferred.
  • Skills: Excellent communication and problem-solving skills, ability to work in a fast-paced environment, and proficiency in Microsoft Office.
  • Personal Qualities: Positive attitude, strong work ethic, and a commitment to delivering exceptional guest service.
Benefits
  • Competitive Salary: We offer a competitive salary and benefits package, including medical, dental, and vision coverage.
  • Opportunities for Advancement: Aimbridge Hospitality offers opportunities for career growth and advancement in a dynamic and supportive environment.
  • Professional Development: We invest in our employees' professional development, providing training and resources to help you succeed in your role.


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