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Front Desk Representative

2 months ago

Green Bay, Wisconsin, United States Hotel Northland Green Bay, WI Full time
Job Summary

Hotel Northland Green Bay, WI is seeking a highly skilled and customer-focused Front Desk Representative to join our team. As a key member of our hotel operations, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience from check-in to check-out.

Key Responsibilities
  • Guest Services: Greet and welcome guests upon arrival, register them into the system, and provide accurate and timely information and services.
  • Front Desk Operations: Manage the front desk area, including handling guest inquiries, resolving issues, and maintaining a clean and organized workspace.
  • Communication: Respond to telephone and in-person inquiries in a professional and courteous manner, providing accurate and timely information and services.
  • Reservations and Check-in/Check-out: Process reservations, check-in, and check-out procedures, ensuring accuracy and efficiency.
  • Cash Handling: Handle cash, credit card transactions, and other forms of payment, maintaining a high level of accuracy and attention to detail.
  • Team Collaboration: Work closely with other departments, including housekeeping, food and beverage, and maintenance, to ensure seamless operations and exceptional guest experiences.
Requirements
  • Education: High School diploma or equivalent required.
  • Experience: Previous experience in a hotel or hospitality setting, preferably in a front desk or customer service role.
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and proficiency in basic computer skills.
  • Language: English language proficiency required.
What We Offer
  • Competitive Salary: A competitive salary and benefits package, including holiday pay, same-day pay, and employee assistance program.
  • Opportunities for Growth: Career growth opportunities, including manager training programs and professional development.
  • Team-Driven Culture: A team-driven and values-based culture, with a focus on exceptional guest service and employee satisfaction.