Hotel Front Desk Representative
4 days ago
Job Summary
We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Lodge Kohler. As a key member of our guest services team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.
Key Responsibilities
- Guest Services
- Provide a warm and welcoming greeting to guests, adhering to Kohler Co. standards.
- Register guests in and out of the property management system, ensuring accuracy and efficiency.
- Program and delete room keys using the Marlok system, maintaining a high level of security and organization.
- Offer assistance with luggage, summoning bellmen and providing introductions as needed.
- Handle all money transactions at the front desk, following standard operating procedures.
- Respond to reservation requests made by guests, providing clear and concise information.
- Explain rate structure, available rooms, facilities, and services, ensuring guests are well-informed.
- Timely respond to special requests, informing hotel departments as necessary.
- Record and conduct guest room wake-up calls, ensuring guests are well-rested and prepared for their day.
- Communication and Teamwork
- Act as a switchboard operator after regular scheduled hours, providing exceptional service to guests and colleagues alike.
- Collaborate with hotel departments to ensure seamless communication and execution of guest requests.
Requirements
- Skills and Qualifications
- Ability to work independently with professionalism, maintaining a focus on quality and customer service.
- Strong written and oral communication skills, with the ability to effectively communicate with guests and colleagues.
- Ability to stand or walk the majority of each shift, with occasional periods of sitting or standing.
- Ability to obtain an Alcohol Serving License upon hire, as required by law.
- A valid driver's license is required, with a clean driving record.
- Work Environment
- Work in a fast-paced, dynamic environment, with a focus on providing exceptional service to guests.
- Work varied shifts, including weekdays and weekends, with flexibility to adapt to changing business needs.
What We Offer
Kohler Co. offers a competitive salary, health, vision, dental, and 401(k) with company matching, as well as ongoing investment in personal development and opportunities for growth and advancement.
About Us
Kohler Co. is a leading global manufacturer of kitchen and bath products, power systems, and hospitality and real estate development. We are committed to contributing to a higher level of gracious living for those who are touched by our products and services.
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