Hotel Front Desk Representative

4 days ago


Green Bay, Wisconsin, United States Kohler Full time

Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Lodge Kohler. As a key member of our guest services team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.

Key Responsibilities

  • Guest Services
    • Provide a warm and welcoming greeting to guests, adhering to Kohler Co. standards.
    • Register guests in and out of the property management system, ensuring accuracy and efficiency.
    • Program and delete room keys using the Marlok system, maintaining a high level of security and organization.
    • Offer assistance with luggage, summoning bellmen and providing introductions as needed.
    • Handle all money transactions at the front desk, following standard operating procedures.
    • Respond to reservation requests made by guests, providing clear and concise information.
    • Explain rate structure, available rooms, facilities, and services, ensuring guests are well-informed.
    • Timely respond to special requests, informing hotel departments as necessary.
    • Record and conduct guest room wake-up calls, ensuring guests are well-rested and prepared for their day.
  • Communication and Teamwork
    • Act as a switchboard operator after regular scheduled hours, providing exceptional service to guests and colleagues alike.
    • Collaborate with hotel departments to ensure seamless communication and execution of guest requests.

Requirements

  • Skills and Qualifications
    • Ability to work independently with professionalism, maintaining a focus on quality and customer service.
    • Strong written and oral communication skills, with the ability to effectively communicate with guests and colleagues.
    • Ability to stand or walk the majority of each shift, with occasional periods of sitting or standing.
    • Ability to obtain an Alcohol Serving License upon hire, as required by law.
    • A valid driver's license is required, with a clean driving record.
  • Work Environment
    • Work in a fast-paced, dynamic environment, with a focus on providing exceptional service to guests.
    • Work varied shifts, including weekdays and weekends, with flexibility to adapt to changing business needs.

What We Offer

Kohler Co. offers a competitive salary, health, vision, dental, and 401(k) with company matching, as well as ongoing investment in personal development and opportunities for growth and advancement.

About Us

Kohler Co. is a leading global manufacturer of kitchen and bath products, power systems, and hospitality and real estate development. We are committed to contributing to a higher level of gracious living for those who are touched by our products and services.



  • Green Bay, Wisconsin, United States Hotel Northland Green Bay, WI Full time

    Job SummaryHotel Northland Green Bay, WI is seeking a highly skilled and customer-focused Front Desk Representative to join our team. As a key member of our hotel operations, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience from check-in to check-out.Key ResponsibilitiesGuest Services:...


  • Green Bay, Wisconsin, United States The Oneida Hotel Full time

    Job Summary:The Oneida Hotel is seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be responsible for providing exceptional guest service, registering guests, and ensuring a smooth and efficient check-in and check-out process.Responsibilities:Guest Service: Greet and welcome guests in a friendly...

  • Front Desk Agent

    5 days ago


    Green Bay, Wisconsin, United States Hotel Equities Full time

    Job SummaryHotel Equities is seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Hotel Northland in Green Bay, WI. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.Key ResponsibilitiesGuest Services: Greet and...


  • Green Bay, Wisconsin, United States The Oneida Hotel Full time

    Job Summary:The Front Desk Agent is responsible for providing exceptional guest service, registering guests, and ensuring a smooth stay experience. Key responsibilities include:Registering guests and handling check-ins and check-outsProviding information on hotel services, facilities, and local attractionsHandling guest inquiries and resolving issues in a...


  • Green Bay, Wisconsin, United States Aimbridge Hospitality Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Aimbridge Hospitality. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling room reservations, and ensuring a seamless check-in and check-out experience for our guests.Key ResponsibilitiesGuest Service: Greet and...


  • Green Bay, Wisconsin, United States Dave & Buster Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Representative. As a key member of our front-of-house team, you will be responsible for delivering an exceptional guest experience, ensuring a positive and welcoming atmosphere for all visitors.Key ResponsibilitiesGuest Experience: Provide top-notch...


  • Green Bay, Wisconsin, United States Hotel Equities Full time

    Job DescriptionHotel Equities, a leading hospitality management company, is seeking a seasoned Hotel Operations Manager to join our team at the Delta Hotels by Marriott Green Bay.Your Expertise Matters:The successful candidate will be responsible for delivering exceptional guest experiences while driving hotel profitability. Key responsibilities...


  • Green Bay, Wisconsin, United States Aimbridge Hospitality Full time

    Job OverviewAs a Guest Services Representative, you will play a crucial role in ensuring that guests receive a warm welcome and exceptional service throughout their stay. Your primary duties will include registering guests, managing reservations, and performing hotel operator and concierge responsibilities. Your goal is to provide attentive, courteous, and...


  • Green Bay, Wisconsin, United States Camping World Holdings, Inc. Full time

    Position Overview:Camping World Holdings, Inc. is on the lookout for a dedicated and proactive Receptionist to enhance our dynamic workforce. This role is essential in delivering an exceptional customer journey.Key Responsibilities:- Provide outstanding customer service and support to all visitors and clients.- Manage incoming calls and inquiries with...


  • Green Bay, Wisconsin, United States Hotel Northland Green Bay, WI Full time

    Job OverviewHotel Equities, a distinguished name in hotel development and management, is currently seeking an exceptional Assistant Front Office Manager for the Hotel Northland Green Bay, WI.Role Objective:Support the Front Office Manager in overseeing operations and responsibilities to ensure financial success, manage expenses, and uphold quality standards...


  • Green Bay, Wisconsin, United States Hotel Northland Green Bay, WI Full time

    Position OverviewHotel Equities, a distinguished name in hotel development and management, is currently seeking an exceptional Assistant Front Office Supervisor for our esteemed Hotel Northland Green Bay, WI.Role Objective:Support the Front Office Manager in daily operations and responsibilities to ensure financial success, maintain cost control, and uphold...

  • Reservations

    1 month ago


    Green Bay, Wisconsin, United States Oneida Hotel Full time

    • Discounted food. •Travel benefits. •Reduced room rates •Location flexibility •Employee events •Paid training and development opportunitiesJob SummaryThe Room Reservationist is responsible for handling reservations in a friendly and efficient manner and quoting available rates to maximize room revenue and average rate according to Aimbridge...

  • Front Desk

    1 month ago


    Sister Bay, Wisconsin, United States Liberty Lodge at Sister Bay Full time

    The Liberty Lodge at Sister Bay is looking for frontdesk staff to help us finish the season and potentially work with us next summer. Housing avalable for the right candidate.Looking for someone to run the front desk 2-3 days a week, Sundays a must. Lodgical experience preferred, but willing to train the right candidateCome work in a super relaxed...

  • Front Desk

    4 weeks ago


    Sister Bay, Wisconsin, United States Pheasant Park Resort Full time

    Join Our Team at Pheasant Park Resort Exciting Front Desk Opportunity AvailableAre you a people person who loves creating memorable experiences? Pheasant Park Resort is seeking enthusiastic, friendly individuals for a YEAR-ROUND Part-Time Front Desk position. If you're someone who naturally puts a smile on others' faces and thrives in a dynamic environment,...

  • Front Desk Associate

    4 weeks ago


    Sturgeon Bay, Wisconsin, United States Westwood Shores Waterfront Resort Full time

    Westwood Shores Waterfront Resort is looking for a friendly and outgoing part time front desk associate. We have 2 shifts- 8am to 3pm and 3pm to 10pm. Weekends are required but scheduling is flexible to allow for time off as needed.We have a fun, relaxed atmosphere with an excellent hourly wage plus goal oriented sales bonus, birthday bonus and referral...


  • Sturgeon Bay, Wisconsin, United States HELP Full time

    Part-TimeFront Desk AdministratorPosition Description HELP of Door County, Inc. provides safe and confidential services to victims/survivors of domestic violence throughout Door County, Wisconsin. HELP provides survivor-centered services that improve the well-being and dignity of individuals and families affected by domestic violence while working to...


  • Sister Bay, Wisconsin, United States Frontier Management (OR) Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Receptionist to join our team at Frontier Management (OR). As a key member of our administrative staff, you will be responsible for providing exceptional customer service to our residents, families, and visitors.Key ResponsibilitiesAdministrative SupportProvide administrative assistance to the...


  • Green Bay, Wisconsin, United States US Derm Support Roles Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Patient Service Representative to join our team at US Derm Support Roles. As a key member of our front office staff, you will be responsible for providing exceptional patient care and administrative support to our medical team.Key ResponsibilitiesPatient Check-in and Registration: Verify...


  • Green Bay, Wisconsin, United States Delta Hotels Green Bay, WI Full time

    Position SummaryWe are in search of a proactive Guest Services Supervisor to become a vital part of our team at Delta Hotels by Marriott Green Bay, WI. In this role, you will oversee the front desk operations, ensuring that guests receive outstanding service and that the front office runs efficiently.Key ResponsibilitiesLead and inspire front office...


  • Green Bay, Wisconsin, United States Prevea Health Full time

    Job SummaryThe Patient Service Representative role at Prevea Health is responsible for providing exceptional customer service and ensuring a positive experience for patients and visitors. This position acts as a liaison between patients and medical staff, creating a seamless and efficient experience.Key ResponsibilitiesCoordinate communication between...