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Guest Services Supervisor

2 months ago

Green Bay, Wisconsin, United States Crunch Appleton Full time
Join Our Dynamic Team
We are seeking a dedicated Front Desk Manager to oversee our operations at Crunch Appleton.

In this pivotal role, you will be instrumental in fostering a welcoming atmosphere for all members.

Your primary responsibility will be to lead the front desk personnel, ensuring that exceptional customer service is consistently delivered.

Key Responsibilities:
  • Inspire and guide front desk personnel
  • Act as the primary liaison for member inquiries and communications
  • Collaborate with various departments to facilitate seamless operations
  • Oversee and evaluate front desk financials
  • Formulate and enforce operational policies and procedures
  • Conduct team meetings and provide training in customer service
  • Create and manage staff schedules for the front desk
  • Perform additional tasks as required
Qualifications:
  • Outstanding communication and interpersonal skills
  • Proven leadership and management capabilities
  • Strong organizational skills and knowledge of fitness center operations
  • Flexibility to work varied hours, including weekends
  • Background in customer service, ideally within a fitness environment
  • Preferred educational background includes a college degree
  • CPR, First Aid, and AED certifications (to be acquired within 60 days of employment)
If you are committed to delivering top-notch customer service and possess the leadership qualities necessary to guide a team, we encourage you to consider this opportunity.