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Front Desk Administrator

2 months ago

Sturgeon Bay, Wisconsin, United States HELP Full time


Part-Time

Front Desk Administrator

Position Description

HELP of Door County, Inc. provides safe and confidential services to victims/survivors of domestic violence throughout Door County, Wisconsin. HELP provides survivor-centered services that improve the well-being and dignity of individuals and families affected by domestic violence while working to simultaneously address the root causes of violence that are based on race, gender, age, ability, and LGTBQIA oppression. All victim services are free and confidential.

Part-Time; 15-20 hours per week.

Hourly Rate: $16.00

Responsibilities:

Answering Phones. Respond to incoming calls, provide information, and direct calls to appropriate staff members.

Client Interaction. Greet and assist clients as they arrive, manage doors opening and connect them with their assigned advocate.

Organizing Donations. Sort and organize donations received, ensuring they are appropriately stored and accessible.

Data Entry. Accurately enter client and service data into our software program, maintaining confidentiality and data integrity.

Office Support. Perform general office duties, including making copies, creating intake folders, and other light administrative tasks.

Maintaining Office Environment. Keep the front desk area clean and organized.

Desired Qualifications

High school diploma or equivalent.
Strong organizational skills and attention to detail.
Excellent communication and interpersonal skills.
Ability to handle sensitive information with confidentiality and discretion.
Proficiency in basic computer applications (e.g., Microsoft Office Suite).
Experience in a similar role or with non-profit organizations is a plus.

Preferred Qualities
Compassionate and empathetic attitude towards individuals in crisis.
Ability to work independently and as part of a team.
Comfortable working in a dynamic and sometimes fast-paced environment.

To apply:
  1. Please submit an updated resume showing related work experience, emailed to: Please include "Front Desk Administrator Application" in the subject line.
  2. Should you have any questions related to the position, please email them to Sue Farley at:

    Typical physical and mental demands:

    Requires sitting, standing, bending, and reaching. Requires eye-hand coordination and manual dexterity sufficient to operate a computer and standard office equipment.

    Equal Opportunity:

    HELP of Door County actively seeks to create an inclusive work environment, recognizing that varied perspectives and experiences strengthen our team. We welcome applications from individuals of all backgrounds, including women, Black, Indigenous, and People of Color, LGBTQIA folx, people with disabilities, ethnic minorities, foreign-born residents, older individuals, and others from systemically marginalized groups.

    At HELP of Door County, we do not discriminate based on race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. We are committed to fostering a work culture free from discrimination and harassment. All employees, volunteers, contractors, and board members at HELP of Door County are expected to contribute to this inclusive culture by treating others with kindness and respect.

    This position description should not be interpreted as all-inclusive. It is intended to identify the major responsibilities and requirements of this job. The employee may be requested to perform job-related responsibilities and tasks other than those stated in this description.

    We look forward to welcoming a new team member who is passionate about supporting our mission and the individuals we serve.