Reception Operations Supervisor

1 week ago


Green Bay, Wisconsin, United States Crunch Appleton Full time
Join the Crunch Appleton Team

We are seeking a dedicated Front Desk Manager to oversee our front desk operations. In this role, you will be instrumental in fostering a warm and inviting atmosphere for our members.

Your primary responsibility will be to lead and inspire the front desk team, ensuring that exceptional customer service is consistently delivered.

Key Responsibilities:
  • Lead and motivate front desk personnel
  • Act as the primary contact for member inquiries and communications
  • Collaborate with various departments to facilitate seamless operations
  • Oversee and evaluate front desk budget
  • Formulate and enforce policies and procedures
  • Conduct team meetings and provide training on customer service
  • Create and manage staff schedules for the front desk
  • Perform additional tasks as required
Qualifications:
  • Outstanding communication and interpersonal skills
  • Proven management and leadership capabilities
  • Strong organizational skills and familiarity with health club operations
  • Flexibility to work varied hours, including weekends
  • Background in customer service, ideally within a health club setting
  • Preferred educational background includes a college degree
  • CPR, First Aid, and AED certifications (to be obtained within 60 days of employment)

If you are enthusiastic about delivering top-notch customer service and possess the skills to lead a team effectively, we encourage you to consider this opportunity.



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