Lead IT Support Engineer

2 weeks ago

Stamford, Connecticut, United States adm Promotions Full time
Company Overview
adm Promotions is a leading global marketing execution partner for some of the most renowned brands worldwide. Our mission is to create impactful and sustainable brand experiences.

We revolutionize marketing execution by integrating intuitive technology, our expertise in managing intricate global supply chains, and a network of local specialists. This empowers marketing, procurement, supply chain, and sales teams, enhancing simplicity, visibility, agility, and efficiency to drive comprehensive marketing execution and performance.

With a presence in 46 offices across 33 countries, we are committed to delivering local activation of global strategies for brands around the globe. Recognized for our sustainability efforts with a Platinum rating by EcoVadis, we excel in identifying the most effective and sustainable solutions for over 800 brands worldwide.

About the Role
The Lead IT Support Engineer plays a crucial role in supporting our core business functions, optimizing existing systems, and fostering innovation.

This position is responsible for managing IT operations and security, ongoing system maintenance, troubleshooting, and overseeing project management and related functions to ensure consistent network reliability and technology performance.

This role collaborates with senior leaders and employees at all levels to manage current IT systems/programs and drive continuous technological enhancements.

Key Responsibilities
  • Configure, maintain, and support corporate network infrastructure.
  • Assist in the development of IT policies and best practices for the organization.
  • Recommend, implement, and monitor security measures to protect data, devices, and networks.
  • Conduct regular system audits and checks on network and data security.
  • Support planning and implementation of key initiatives, including system updates, upgrades, migrations, and outages.
  • Document common issues, causes, and solutions, as well as policies & procedures; create user and web-based guides and FAQs.
  • Lead project management efforts, including planning, organizing, and managing overseas SLA teams to ensure timely and accurate execution of deliverables.
  • Address all IT needs for both in-office and remote employees, ensuring timely resolution of technology issues.
  • Collaborate closely with the senior leadership team to prioritize technology needs across the organization.
  • Oversee technology onboarding (conduct 1:1 sessions with new hires) and manage employee offboarding.
  • Administer all equipment, hardware, and software upgrades.
  • Maintain an inventory of all technology assets.
  • Manage e-waste and ensure safe disposal of technological items.
  • Research and explore IT best practices and emerging technologies; provide recommendations for software, systems, and process improvements.
Qualifications
  • Bachelor's or Associate Degree in Information Technology, Computer Science, or a related field.
  • 3-5 years of experience in information technology.
  • Proficient in corporate infrastructure technologies and security best practices.
  • Experience with enterprise IT solutions, network administration, server maintenance, vendor selection, and hardware/software management and support.
  • Strong interpersonal skills, customer service orientation, and a proactive, solution-focused mindset.
  • Ability to manage time and schedules to meet aggressive deadlines and influence through persuasive written and verbal communication.
  • Project management and time management/prioritization skills in an agile environment.
  • Strong communication and presentation skills with a proven ability to simplify complex technical concepts for non-technical audiences.
Core Technologies Experience
  • Windows OS 7/10
  • Windows Server 2003/2008/2012
  • Android / iOS
  • Macintosh OS 10.6
  • Microsoft Suite (Word, Excel, PowerPoint, Outlook)
  • Printer installation, setup, and troubleshooting
  • Auto-Task ticketing-tracking system
  • Sage CRM application
  • SonicWall Firewalls, Dell Switches, and Cisco Wireless Access Points
  • Cloud technologies (Microsoft 365, Amazon and Microsoft Azure Web Services)
  • DNS/DHCP/VLANs
  • Backup Methods and Products
  • Disaster Recovery Planning and Simulation

adm Promotions is proud to be an equal opportunity employer and is committed to creating a diverse environment. We recruit, employ, develop, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law.

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