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Lead IT Support Specialist

2 months ago

Stamford, Connecticut, United States adm Promotions Full time
Company Overview
adm Promotions is a worldwide leader in marketing execution, partnering with some of the most renowned brands globally. Our mission is to craft impactful and sustainable brand experiences.

We revolutionize marketing execution by integrating intuitive technology, our expertise in managing intricate global supply chains, and a network of local specialists. This empowers marketing, procurement, supply chain, and sales teams, enhancing simplicity, visibility, agility, and efficiency to drive comprehensive marketing execution and performance.

Founded in 1992, we boast a global presence with 46 offices across 33 countries, enabling us to implement local activation of global strategies for brands worldwide.

Recognized with a Platinum rating by EcoVadis for sustainability, we excel in identifying the most effective and sustainable solutions for over 800 brands globally.

Position Overview
The Senior Desktop Support Specialist plays a crucial role in supporting our core business processes, optimizing existing systems, and fostering innovation.

This position is responsible for managing IT operations and security, ongoing system maintenance, troubleshooting, and overseeing project management and related functions to ensure consistent network reliability and technology performance.

This role collaborates with senior leaders and employees at all levels to manage current IT systems/programs and promote continuous technological advancement.

Key Responsibilities
  • Configure, maintain, and support corporate network infrastructure.
  • Assist in the development of IT policies and best practices for the organization.
  • Recommend, implement, and monitor security measures to protect data, devices, and networks.
  • Conduct regular system audits and checks on network and data security.
  • Support the planning and implementation of key initiatives, including system updates, upgrades, migrations, and outages.
  • Document common issues, causes, and solutions, as well as policies & procedures; create user and web-based guides and FAQs.
  • Lead project management efforts, including planning, organizing, and managing overseas SLA teams to monitor progress and ensure accurate, timely, and budget-compliant execution of deliverables.
  • Address all IT needs for both in-office and remote employees, ensuring timely resolution of technology issues.
  • Collaborate closely with the senior leadership team to prioritize technology needs across the organization.
  • Oversee technology onboarding (conduct 1:1 sessions with new hires) and manage employee offboarding.
  • Administer all equipment, hardware, and software upgrades.
  • Maintain an inventory of all technology assets.
  • Manage e-waste and ensure the safe disposal of technological items.
  • Research and explore IT best practices and emerging technologies; provide recommendations for opportunities to enhance and update software, systems, and processes.
  • Develop strong relationships and partnerships with key stakeholders, including senior leaders and employees at all levels.
Qualifications
  • Bachelor's or Associate Degree in Information Technology, Computer Science, or a related field.
  • 3-5 years of experience in information technology.
  • Proficient in corporate infrastructure technologies and security best practices.
  • Experience with enterprise IT solutions, network administration, server maintenance, vendor selection, and hardware/software management and support.
  • Strong interpersonal skills, customer service orientation, and a proactive, solution-focused mindset.
  • Ability to manage time and schedules to meet aggressive deadlines and influence through persuasive written and verbal communication.
  • Project management and time management/prioritization skills in an agile environment.
  • Strong communication and presentation skills with a proven ability to present complex technical concepts in a simplified manner to non-technical audiences.
Core Technologies Experience
  • Windows OS 7/10
  • Windows Server 2003/2008/2012
  • Android / iOS
  • Macintosh OS 10.6
  • Microsoft Suite (Word, Excel, PowerPoint, Outlook)
  • Printer installation, setup, and troubleshooting
  • Auto-Task ticketing-tracking system
  • Sage CRM application
  • SonicWall Firewalls, Dell Switches, and Cisco Wireless Access Points
  • Cloud technologies (Microsoft 365, Amazon and Microsoft Azure Web Services)
  • DNS/DHCP/VLANs
  • Backup Methods and Products
  • Disaster Recovery Planning and Simulation

adm Promotions is proud to be an equal opportunity employer, committed to creating a diverse environment. We recruit, employ, develop, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law.