Casino Security Officer/EMT

1 week ago


Plainville, Massachusetts, United States Plainridge Park Casino Full time
About the Role

We are seeking a highly skilled and experienced Security Officer/EMT to join our team at Plainridge Park Casino. As a Security Officer/EMT, you will be responsible for ensuring the safety and security of our guests and employees, while also providing emergency medical care as needed.

Key Responsibilities
  • Foster a Fun Environment: Create a welcoming and enjoyable atmosphere for our guests, ensuring they have a positive experience at our casino.
  • Gracious Host: Provide exceptional customer service, responding to guest needs and concerns in a professional and courteous manner.
  • Community Liaison: Participate in company-sponsored events and promote a positive influence in the community, building relationships with local organizations and stakeholders.
  • EMT Services: Serve as the on-duty EMT qualified Security Officer, providing emergency medical care, including first aid, AED, and CPR as necessary.
  • Security and Safety: Maintain high visibility, handle problem situations, and watch for safety hazards, ensuring the security and well-being of our guests and employees.
  • Patrol and Escort Services: Patrol parking lots, provide security escorts for monetary transfers, and oversee customer boarding and disembarking.
  • Assistance and Support: Provide assistance to customers, including giving directions, calling cabs, and assisting with car trouble, as well as providing special assistance to disabled patrons as needed.
  • Logistics and Administration: Assist with slot drops, observe hard count crew, and transport tokens to the hard count room, as well as monitor entry and exit from hard count, soft count, and vault.
  • Dispatch and Reporting: Serve as dispatcher, dispatching other officers to various assignments, and maintaining activity log sheets, as well as writing detailed reports for incidents involving law violations and/or company policy.
Requirements
  • EMT Certification: Must have a valid, unexpired EMT certification.
  • Attitude and Skills: Must have an outgoing, energetic, and enthusiastic attitude, enjoy hosting others, and be comfortable initiating conversations and creating a fun environment with our guests.
  • Age and Education: Must be a minimum of 21 years of age and have a high school diploma or G.E.D., preferably with six months related experience and/or training.
  • Physical Abilities: Physically mobile with reasonable accommodations, including the ability to push, pull, carry, and lift up to 25 lbs., and the ability to perform job duties in various work areas, including confined spaces.

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