Surveillance Operations Specialist

2 months ago


Plainville, Massachusetts, United States Plainridge Park Casino Full time
About the Role

We are seeking a highly skilled and detail-oriented Surveillance Operations Specialist to join our team at Plainridge Park Casino. As a Surveillance Operations Specialist, you will play a critical role in maintaining the security and integrity of our gaming operations.

Key Responsibilities
  • Foster a Positive Gaming Environment: Create a fun and welcoming atmosphere for our guests, ensuring their experience is enjoyable and secure.
  • Host and Engage with Guests: Provide exceptional customer service, initiating conversations and creating a positive interaction with our guests.
  • Monitor Surveillance Systems: Patrol the facility through CCTV cameras, recording and logging all pertinent activity, and identifying potential security threats.
  • Conduct Covert Surveillance: Conduct surveillance as assigned by supervision, working closely with the Surveillance supervisor to record and review questionable activity.
  • Prepare Daily Logs: Accurately document all pertinent activity, ensuring thorough and detailed records are maintained.
  • Collaborate with Safety Department: Work closely with the Guest Safety Department to prevent crime and ensure a safe environment for our guests.
  • Adhere to Policies and Procedures: Comply with all Departmental and Human Resources policies and procedures, ensuring a secure and compliant gaming environment.
Requirements
  • Outgoing and Energetic Attitude: Possess a positive and enthusiastic demeanor, with excellent communication and interpersonal skills.
  • Minimum 21 Years of Age: Meet the minimum age requirement for employment in the gaming industry.
  • High School Diploma or Equivalent: Hold a high school diploma or equivalent, with relevant experience or training in surveillance or security.
  • Working Knowledge of Surveillance Equipment: Possess a basic understanding of surveillance equipment and digital recording systems.
  • Ability to Work in a Semi-Darkened Environment: Be able to work in a temperature-controlled environment with limited lighting.
  • Physical Mobility: Possess the physical ability to perform job duties, including pushing, pulling, and lifting up to 25 pounds.
About Us

Plainridge Park Casino is a leading provider of integrated entertainment, sports content, and casino gaming experiences. We are committed to values like diversity and sustainability, and we're changing the entertainment industry. Follow us to stay up-to-date on our latest news and developments.



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