Guest Services Representative
2 weeks ago
We are seeking a highly skilled and customer-focused Guest Services Representative to join our team at Hendrick Automotive Group. As a key member of our sales department, you will be responsible for ensuring a positive and welcoming environment for our guests, while providing exceptional administrative support to our sales team.
Key Responsibilities- Provide exceptional customer service and ensure a positive guest experience
- Manage the front desk and perform administrative tasks, including data entry and report generation
- Communicate effectively with sales team members and other departments to ensure seamless operations
- Maintain a clean and organized workspace, adhering to company standards
- Participate in ongoing training and development to improve skills and knowledge
- Perform other duties as assigned by management
- High school diploma or equivalent required
- Previous customer service experience preferred
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Basic computer skills and proficiency in Microsoft Office
This role requires regular and predictable attendance, with scheduled shifts including evening hours, weekends, and holidays. The position involves frequent standing, walking, and sitting, as well as heavy phone work and clerical responsibilities.
Core ValuesWe are committed to our Core Values, which include Servant Leadership, Teamwork through Trust & Respect, Integrity, Commitment to Customer Enthusiasm, Passion for Winning, Accountability at All Levels, and Commitment to Continuous Improvement.
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