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Guest Services Representative

2 months ago

Charlotte, North Carolina, United States Hendrick Automotive Group Full time
Job Title: Guest Services Representative

We are seeking a knowledgeable and motivated Guest Services Representative to join our welcoming team in Charlotte, NC. As a key member of our sales department, you will be responsible for ensuring a friendly and receptive environment for guests and providing administrative functions.

Key Responsibilities:
  • Perform opening and closing Guest Services procedures
  • Answer incoming phone calls in a courteous and professional manner
  • Direct phone calls to the appropriate person
  • Manage the desk log, phone up log, loaner agreement log, dealer plate log, and gas card log
  • Track and filter all incoming calls and take messages
  • Communicate effectively with Guest Services Manager and Greeters
  • Reconcile and update data entry with dealership software
  • Produce daily reports, including the Daily Update, Performance Metric, and other core Guest Services reports
Requirements:
  • Previous customer service experience desired
  • Excellent interpersonal, communication, and organizational skills
  • Intermediate skills in Microsoft Office Products
  • Ability to learn Dealership Management System and web-based applications
What We Offer:
  • Competitive pay rate of $17 per hour and above
  • Part-time schedule with morning, afternoon, and evening/weekend shifts
  • Opportunities for growth and development within the company
Core Values:
  • Servant Leadership
  • Teamwork through Trust and Respect
  • Integrity
  • Commitment to Customer Enthusiasm
  • Passion for Winning
  • Accountability at All Levels
  • Commitment to Continuous Improvement

Hendrick Automotive Group is an Equal Opportunity Employer. We encourage minorities, women, veterans, and individuals with disabilities to apply.