Clinical Account Manager

6 days ago

Spokane, Washington, United States Ceribell, Inc Full time
About Ceribell, Inc.

Ceribell, Inc. is a rapidly growing medical technology company that produces innovative brain monitoring solutions for point-of-care seizure triage and treatment. Our cutting-edge technology enables healthcare providers to test for suspected seizures and deliver treatments within minutes.

We are a venture capital-backed startup with a strong presence in the medical device industry. Our product is being used in hundreds of community hospitals, large academic facilities, and major integrated delivery networks (IDNs) across the country. With extensive clinical validation of our product's effectiveness and significant growth potential, Ceribell, Inc. is an exciting career opportunity for professionals in the medical sales industry.

Job Overview

The Clinical Account Manager (CAM) is a critical role responsible for launching new hospitals and driving organic growth of our install base. This individual will work closely with our local Territory Manager to launch Ceribell at new customer sites, expand use of our product to additional acute or critical care centers within existing customer bases, and drive new product and technology introductions for existing customers.

Key Responsibilities
  • Driving New and Organic Growth
    • Expand use of Ceribell to additional acute or critical care centers within existing customer base.
    • Work with the local Territory Manager to launch Ceribell at new customer sites.
    • Drive new product and technology introductions for existing customers.
    • Build advocacy and champions within facilities. Use hospital data to validate and build interest.
    • Develop a qualified lead funnel within existing install base. Regular activities consist of formal presentations, peer-to-peer education, new physician training, and driving physician education.
    • Responsible for upgrades and departmental expansion in existing install base.
    • Strong project management skill requirement to support new account launches.
  • Clinical Training / Education
    • Educate and train physicians, hospital personnel, and/or office staff on the merits and proper clinical usage of company products. Become a clinical expert in use cases of Ceribell and relevant patient populations.
    • Troubleshoot workflow solutions for departments as need arises.
    • Partner with clinicians to identify and establish protocols for patients at risk of seizure.
    • Lead clinical teams through training sessions, helping understand workflow and applications.
  • Reporting and Administration
    • Submit all required reports and training documentation on a timely basis.
    • Use [insert tool] to manage administrative tasks.
    • Ensure compliance with applicable laws, regulations, and Ceribell policies.
    • Works cross-functionally to ensure successful deployment of Ceribell products at customer locations.
    • Ability to work within a field-based team and strong partnership with Territory Manager of respective region.
Requirements
  • 3-5 years of recent critical care sales experience OR 5 years and med device or pharma experience OR RN's with industry experience in supporting sales teams.
  • Experience working with multiple key stakeholders (physicians, management, administration) or hospital-wide committee membership.
  • Excellent Communicator, Relationship Builder, Creative & Effective Problem Solver, highly organized, and ability to prioritize strategically.
  • Ability to accurately assess and understand different stakeholders' needs/wants. Process cross-functional agendas and adjust strategy to achieve desired outcomes.
  • Confidence and expertise required to effectively challenge the status quo and influence meaningful change through consensus building.
  • Driven & Coachable: innate desire to succeed; willing to seek out coaching, accept feedback, and apply new skills supports measurable change.
  • Grit, high integrity.
  • Bonus points: start-up experience or experience working with disruptive technology, med device experience, neuro ICU clinical experience, sales experience.

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