Certified Medical Assistant Trainer

1 week ago

Spokane, Washington, United States Kinwell Full time
About the Role

We are seeking a highly skilled and experienced Certified Medical Assistant Trainer to join our team at Kinwell. As a key member of our clinical education team, you will be responsible for providing training and development programs for our Medical Assistants and Patient Care Coordinators.

Key Responsibilities
  • Travel to assigned clinics to provide onboarding and training for new teammates
  • Collaborate with clinic management to identify educational needs and develop curriculum for new hire orientation
  • Teach courses and provide training on medical equipment and roles and responsibilities as a valuable member of the clinical team
  • Promote critical thinking among Medical Assistants and demonstrate commitment to professional development and lifelong learning
  • Conduct competency assessments of new Medical Assistants and Patient Care Coordinators to ensure skill, knowledge, and abilities within 30 days of hire
  • Incorporate standard operating procedures into training plans that are consistent with Kinwell's workflows and Epic platform
  • Serve as a mentor to Medical Assistants and identify growth opportunities and educational needs for practicing Medical Assistants
  • Perform responsibilities as a CMA and PCC to cover staffing needs
  • Become a Red Cross certified BLS Instructor to complete skills check assessments for Kinwell teammates obtaining or recertifying their BLS certification
  • Work directly with the Director of Clinical Operations, Practice Managers, Clinic Managers, Clinical Trainer, Director of Finance, Revenue Cycle Manager, and Clinical Support Trainers to serve the operational needs of the Kinwell Clinics
Requirements
  • Associate degree or graduate of accredited Medical Assistant program
  • Washington State Medical Assistant Certified certification, WA State Only
  • 5-7 years medical assisting experience in a clinical setting
  • Basic Life Support (BLS) for Health Care required at time of hire from American Heart Association (AHA) or Military Training Network (MTN)
  • 5 years' experience working in an Electronic Medical Record
  • Excellent critical thinking, flexibility, problem-solving, and communication skills
  • Customer service skills to ensure an enjoyable and pleasant check-in, check-out, as well as pre and post-appointment interaction
  • Excellent phone communication and ability to gather history and current conditions from patients prior to appointments
  • Ability to interact effectively with associates and management at all levels
  • Independent decision-making skills and ability to influence others to resolve issues
  • Ability to work as a member of a team or independently without supervision or direction
  • Demonstrated ability to exercise judgment to handle sensitive and confidential information in a discrete and professional manner
  • Ability to work in a fast-paced environment while maintaining strong attention to detail
  • Proficient in Microsoft Office, Word, Excel, & Power Point
  • Epic EMR experience: 1+ years
  • 2 years' experience in clinical education or training
What We Offer
  • Paid Time Off & Paid Holidays
  • Medical/Vision/Dental Insurance
  • Personal Funding Accounts (HSA, FSA, DCA)
  • 401K
  • Basic Life Insurance
  • Disability-Short Term and Long-Term
  • Supplemental Life and ADD&D
  • Education & Development
  • Employee Assistance
  • Passport Discount Program
Equal Employment Opportunity/Affirmative Action

Kinwell is an equal opportunity/affirmative action employer. We seek to attract and retain the most qualified individuals without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, gender or gender identity, sexual orientation, genetic information, or any other protected characteristic under applicable law.

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