Guest Services Operations Leader

2 weeks ago


Kodak, Tennessee, United States Courtyard at Exit 407 - Kodak Full time
Operations Manager at Courtyard by Marriott

The Courtyard by Marriott is in search of a skilled Operations Manager to enhance our team. The successful candidate will possess a robust background in customer relations and hotel management.

Key Responsibilities:
  • Assist in overseeing daily hotel operations
  • Foster employee development and ensure exceptional service for guests
  • Lead and manage operational tasks in the absence of the General Manager
  • Promptly address and resolve guest inquiries and complaints
  • Establish and implement objectives, policies, and procedures to improve guest satisfaction
  • Supervise and mentor team members
  • Ensure compliance with quality assurance standards
  • Authorize staff schedules and manage financial operations
  • Encourage and support team members in their roles
Essential Qualifications:
  • Experience in hospitality management
  • Knowledge of hotel management systems
  • Strong customer service abilities
  • Positive demeanor and meticulous attention to detail
  • Ability to collaborate effectively within a team
  • Outstanding organizational and communication skills
  • Physical capability to stand, walk, and lift up to 25 lbs
  • Prior leadership experience is advantageous
  • 3-5 years of experience in the hospitality sector is preferred
  • A college degree is a beneficial asset

Courtyard by Marriott is committed to fostering a diverse and inclusive workplace.



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