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Guest Services Representative

2 months ago

Kodak, Tennessee, United States Courtyard at Exit 407 - Kodak Full time
Join Our Team at Courtyard by MarriottPosition: Front Desk Agent

We are seeking a dedicated and enthusiastic individual to become a vital part of our team. As a Front Desk Agent, you will serve as the initial point of interaction for our guests, delivering outstanding customer service and ensuring a pleasant experience throughout their stay.

Key Responsibilities
  • Greet and assist guests during the check-in and check-out procedures
  • Manage guest registration, process payments, and assign rooms
  • Respond to guest inquiries and requests in a timely and professional manner
  • Address and resolve guest issues and complaints to guarantee satisfaction
  • Maintain a thorough understanding of hotel services and local attractions to provide accurate information
  • Foster positive relationships with guests and team members
Essential Skills
  • Previous experience in guest services is preferred
  • Strong attention to detail and exceptional organizational abilities
  • Excellent verbal and written communication skills
  • Familiarity with hotel operations is advantageous

If you possess a friendly demeanor and a passion for the hospitality industry, we invite you to explore this rewarding opportunity to contribute to our team at Courtyard by Marriott.