Hotel Operations Supervisor
2 weeks ago
The Courtyard by Marriott is in search of a skilled Operations Manager to enhance our team. The successful candidate will possess a robust background in customer relations and hotel management.
Key Responsibilities:- Oversee daily hotel operations
- Foster employee development and ensure exceptional service for guests
- Lead and manage operational tasks in the absence of the General Manager
- Promptly address and resolve guest inquiries and complaints
- Establish and implement objectives, policies, and procedures to improve guest satisfaction
- Train and supervise team members effectively
- Ensure compliance with quality assurance standards
- Manage scheduling and oversee financial operations
- Encourage and support team collaboration
- Proven experience in hotel management
- Knowledge of Marriott Property Management System (Fosse) is advantageous
- Exceptional guest service capabilities
- Positive demeanor with strong attention to detail
- Ability to collaborate effectively within a team
- Outstanding organizational and communication skills
- Physical capability to stand, walk, and lift up to 25 lbs
- Prior leadership experience is preferred
- 3-5 years of experience in the hospitality sector is preferred
- A college degree is a beneficial asset
Courtyard by Marriott is committed to fostering a diverse and inclusive workplace.
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